Just what the doctor ordered
Increased demand, reduced government funding – we get the huge challenges faced every day by the UK’s critically-important pharmacy network.
With the NHS overstretched and GPs battling soaring workloads, pharmacies provide, more than ever before, a vital lifeline for the ill and vulnerable.
Callers to their local pharmacy are often distressed, confused or in pain.
The best customer service
for your customers
Some calls can only be handled by qualified staff, but many callers pose frequently asked questions or simply need to process repeat prescriptions.
With competition high among independents and multi-site chains alike, caller experience and customer service can be the difference between retaining or losing a valuable regular customer.
We already help many of the UK’s biggest pharmacy brands manage their telephony in ways which provide the best possible experience – for customers and staff.
Features that drive efficiency
IVR, call queuing, auto-attendant answering, voicemail, automatic call back – our powerful, cloud-based, feature-rich systems enable a pharmacy’s often-small number of staff to focus on their essential prescribing responsibilities as opposed to answering constant phone calls.
Many of the same features enable the elimination of costly and unnecessary traditional phone lines.
Drive on-going improvements
In addition, our systems’ clever call reporting and data analysis functionality enables users to record calls, track volumes and response rates, and identify agent training requirements capable of driving ongoing improvements.
From a small on-site system to a centrally-hosted solution serving your entire branch network, join an-already large number of household-name pharmacies being helped by us to work better, smarter and more efficiently.
Oh, and all supported by our 24/7 UK-wide network of expert technical engineers never more than 90 minutes from you.
Our Other Products
In a world where there are numerous broadband options available our expertise on what is available, and the cost and benefit to you is vital when selecting the right technology. Let us audit and guide you through making the most of
Everyone is on the move, so you and your team require great connectivity and mobility. We are partnered with market leaders O2, EE and Vodafone giving you the client choice, we offer flexible tariffs and a dedicated Account Manager
to help with the day to day running and maintenance of your account.
We can consistently demonstrate our ability to specify, supply, build and monitor all of your IT solutions. With our in house expertise we work seamlessly with a vast network of suppliers to ensure your IT solution is best suited to the demands of your clients ensuring that you deliver outstanding customer service and your business objectives are met. We work to continually audit, review and advise to make sure you are getting the most out of your IT.