Hosted Telephony, we’re the provider you need.
Utilise Hosted Telephony and optimise each interaction for higher productivity and customer satisfaction, with all your business communications in one place.
We believe that no Hosted Telephony solution should be straight out of the box.
We firmly believe in tailoring Hosted Telephony solutions to fit the unique needs of each business. We understand that no two enterprises are alike, and therefore, a one-size-fits-all approach doesn’t suffice.
Our commitment to providing customised solutions is reflected in our three-step methodology outlined below.
Our solution, fit for you
Finding the right solution for your business matters to us. With a wealth of experience and being continually challenged to provide the best solutions to solve our customers challenges, we know that we need to continually work with
our suppliers to bring the most effective solutions to the table. That means integrating with vertical CRM platforms, understanding the latest developments in the technology we recommend and picking the right partners to work
with. the broader objectives of your business.
Our 5-star Trustpilot review is testimony to the great service we provide our customers with, but it’s not just customer support, it’s more than that, it’s the experience our customers have come to expect from us. Our support extends
beyond mere troubleshooting, it’s about going over and above to fix the problem fast, to roll out proactive measures such as training, regular updates and personalised assistance. We know transactional business is short lived and
leaves neither party very satisfied.
We are a trusted partner for your Hosted Telephony.
9,000+ Successful Installations
Estate agencies to garage forecourts, hospitals to cash and carries, we have delivered telephony solutions to thousands of locations.
Over 25-years’ experience
Over the last 25 years we have refined our processes, built meaningful relationships and negotiated market-leading cost bases.
Thousands of happy customers
Check out our Trustpilot, ask us for references and you can hear what our clients have to say. We’re not perfect and we’re only human, but we have great pride in delivering a fantastic customer service.
Wholly-owned, family run.
We remain family run which means we are all very accountable – we are big enough to cover the country, but small enough to care.
We have continually invested in our internal technology and training to ensure we always provide you with an excellent experience.
150+ Loyal staff
Our experienced teams operate (in the main) from our specialist facilities in Horsham, West Sussex and are fully equipped to work remotely too.
There’s no place to hide with us.
Transparency is at the heart of what we do. Our operational statistics stand as a testament to our commitment to openness and honesty. With a clear focus on integrity, we proudly share our performance metrics, demonstrating our dedication to delivering exceptional service.
Through a transparent lens, we showcase our impressive operational efficiency, highlighting our reliability and consistent track record.
The Number One Supplier
We recently have been award “Reseller of the Year” at the highly prestigous Comms National Awards. We’re also rated at the top, under the Internet, Telephony & Phone Services on Trustpilot.
Our average programming completion sits proudly at under 6 hours. If you have a hardware and maintenance contract, this is under 1 hour.
96% of our customers get a call to tell them that their service is down, before they call us to report it.
First Call Fix Rate
On average, we fix any challenges that a customer may have on the first call, 64% of the time.
Rated 5* on Trustpilot
We’re rated 5* out of 5* on Trustpilot for both our solutions, and the service that we provide to our customers.
We receive less that one customer complaint every single month, with a base of over 2,000 customers.
New Phone System Installs
83% of all of our telephony installations have been completed with 21 working days.
Average time to speak to us
The average time it takes for a customer to speak to our staff, via Voice or Webchat is under 20 seconds.
Our average fault resolution time sits proudly at under eight hours.
100% of our Express Deployment solutions have been completed within seven working days.
Every service you need, under one roof.
Global 4 is one of the UK’s most effective independent technology providers supporting businesses of all shapes and sizes all over the UK from our head office, based in Horsham.
Integrate the tools your business relies on with Hosted Telephony.
With a range of plug & play integrations, alongside a comprehensive Open-API and webhook library, our Hosted Telephony solutions allow partners to offer a cohesive SaaS ecosystem for customers.