Sales Executive £19,000 - £21,000 (depending on experience) plus uncapped commission,

telephone systems down arrow telephone systems up arrow

Basic Salary: £19,000 - £21,000 depending on experience, + OTE

Location:        Horsham, West Sussex.

Holiday:         25 days, increasing to 30 with service.

Hours:      Monday to Friday 08:30am - 5:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

The role:

You will be ensuring excellent levels of service to our residential customers, whilst being able to deliver strong sales performance both personally and within the team. As well as outbound calls, you will also be responsible for emails, texts and incoming calls from new and existing customers contacting Home Telecom. Upselling and cross selling our products whilst working to set targets and KPI’s

Key Responsibilities:

• To be successful in this role you must be an outstanding communicator who can easily build rapport with people.

• We are looking for candidates who are hungry to earn good commission and are self-motivated.

• Thrive in a busy sales environment and enjoys working to targets

• We are looking for energetic, team focussed candidates with a positive attitude.

• Motivated and team focused

• Excellent organisational and administrative skills

• Great team player and enjoys a challenge

• A good communicator

• Trustworthy, professional and reliable

• Computer literate

• Sales experience is preferable

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days’ increasing to 30 days’ with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Ongoing training and development

• Free tea and coffee.

• Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Billing and Accounts Administrator £22,000 - £25,000, depending on experience

telephone systems down arrow telephone systems up arrow

Hours: Monday to Friday 8.30am - 5.30pm. In addition one Saturday a month 9am - 1pm (overtime paid at time and a half)

Location: Horsham, West Sussex

We are currently recruiting for a Billing and Accounts Administrator to join our accounts department at Global 4 Communications.

The Billing and Accounts Administrator position will offer the opportunity for the right person to gain Accounts and Billing Administration experience within a growing area of the business.

Areas of the Billing and Account Administrator’s responsibilities will include – but are not restricted to:

• Ensuring the accuracy and maintaining of customers’ monthly accounts, both residential and business.

• Dealing efficiently with any customer queries regarding their accounts.

• Raising charges and credits to accounts.

• Calculating any refunds that are due to customers.

• Dealing with customers both on the telephone and by email.

• Provide reconciliation reports and review reports, ensuring that the customers’ bills are accurate.

• Maintain all aspects of the billing import and export process of service charges and usage charges within the billing and CRM systems: including reconciling                  invoices.

• Tracking all queries and ensuring that they are accurately recorded against the customers’ account.

• Manage and maintain accurate pricing throughout systems.

• Close liaising with the Credit Control department and liaising with external suppliers regarding charges.

This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.

Accounts Administrator Criteria:

• Prior experience of working in an accounts department.

• Strong customer focus.

• Comfortable in using Microsoft Excel and willing to learn in becoming an intermediate user.

• Excellent telephone manner and communication skills.

• To be able to prioritise work and to be able to work on their own initiative.

• Strong team ethic.

• Adaptable: able and willing to use the companies billing platform and other software.

• Highly analytical in approach to the work undertaken.

• Excellent attention to detail.

• Problem Solving skills.

Desirable knowledge and experience:

• Experience working as a Sales Ledger Clerk, Purchase Ledger Clerk, Credit Controller or Billing Administrator

• Experience working for a Telecommunications or Managed Service Provider

• Experience using Sage

About Us

Global 4 and Home Telecom are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 and Home Telecom are proud to be an Equal Opportunities and a Living Wage employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Customer Service Advisor £19,000 - £21,000 (depending on experience) +OTE

telephone systems down arrow telephone systems up arrow

 

·        

Basic Salary: £19,000 - £21,000 depending on experience, + OTE

Location:      Horsham, West Sussex.

Holiday:    25 days, increasing to 30 with service.

Hours: Monday to Friday 8.30 am - 5.30pm and a minimum one Saturday a month 9am - 1pm (paid at time and a half)

The role: 

As a customer Retentions Advisor, you will take calls from existing residential customers that may be looking to change their current services. As an expert Customer Service Advisor, you will build rapport to win the customer back; we will make their journey a great experience.

Turn a negative situation into a positive result as you can support and inform our customers of the benefits of our products and packages. 

Key Requirements: 

• Confident and professional telephone manner and ability to build rapport with the ability to negotiate and influence confidently at all levels.

• Experience of a call centre, customer services or telecoms background or direct retentions. 

• Sales experience is preferred.

• Self-motivation with positive approach to targets to work in this fast paced, friendly environment.

• Training will focus on product knowledge on broadband, telephone lines, calls costs, telephone systems and mobiles, alongside customer              service training on call and objection handling. During your training, you will learn legislation of Consumer Protection, Compliance and Data          Protection

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days’ increasing to 30 days’ with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Ongoing training and development

• Fresh fruit

• Free team and coffee

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Internal Account Manager £26,000 + uncapped commission (OTE £35K)

telephone systems down arrow telephone systems up arrow

Basic salary: £26,000 plus uncapped commission (OTE £35K)

Location:      Horsham, West Sussex. 

Hours:          8.30am -5.30pm, Monday to Friday

Holiday:       25 days, increasing to 30 days with service (plus Bank Holidays).

The Role:

To build positive relationship with the B2B internal customer base, to retain existing customers and maintain high customer retention levels. To meet targets by upselling new products/hardware to existing customers. selling and obtaining referrals for new business opportunities. Working with the Field Sales Team, handing over new referrals from existing customers.

Key Responsibilities:

• Grow and develop our existing customers base, by taking incoming sales enquires.

• Introduce additional product lines and new platforms to our existing customers.

• Upsell to existing customers.

• Answer customer queries.

• Update customer information on the in-house CRM System.

• Opportunity tracking / pipeline development.

• Keeping customers up to date with regards to installations / projects.

Key Requirements:

• Previous sales/account management experience. 

• Excellent communication skills, both written and oral. 

• Able to meet and exceed targets.

• Fact finding/determining a customer’s needs.

• Self-motivated, financially driven and focused.

• Clear and confident telephone skills.

• Ambitious and hard working.

• High attention to detail.

• Telecoms experience preferred.

Company Benefits:

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Pension scheme.

• Childcare vouchers.

• Death in service benefit.

• Sky TV.

• Free tea and coffee.

• Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Senior Provisioner £27,000 - £30,000, depending on experience.

telephone systems down arrow telephone systems up arrow

Hours are Monday to Friday 8.30am - 5.30pm

Location Horsham, West Sussex

Responsible for the provisioning of telecommunications products and services in a B2B environment. This includes Phone systems, digital & analogue telephone lines, mobile provisioning and data solutions.

We are looking for someone who is customer service focussed, has excellent communication skills and telecoms experience.

Key Responsibilities:

  •         Corporate account management.
  •         ASM management of large MPLS networks.
  •        Timely processing of customer orders on various systems and portals, managing the project to completion.
  •        Following supplier escalation paths, including DSO to facilitate timely installations
  •         Managing suppliers such as BT Openreach, NEC, TalkTalk etc. 

Skills and Experience:

  • Strong Microsoft Office skills in Word, Excel and PowerPoint.
  • Experience of complex telecoms provisioning
  • Mobile provisioning ports with migrations
  • Assertive, self-starter and pro-active.
  • Exceptional organisational and planning skills.
  • The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment.
  • Line (ISDN2/30) provisioning.
  • SIP provisioning.
  • Number provisioning and management.
  • Number porting.
  • Ability to build a good rapport with both customers and colleagues.
  • Ability to handle complaints in a timely and professional manner.
  • Experience in DSO cases for orders e.g. approval.

 Benefits:

  • Discounted Broadband, Fibre, Sky TV, and Sky Mobile Packages.
  • Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays, Death in service benefit.
  • Friday fridge.
  • Free fresh fruit, tea and coffee.
  • Childcare Vouchers.
  • Eye care Vouchers.
  • Death in Service.
  • Pension.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

Credit Controller £23,000 - £25,000, plus bonuses (pro-rata), depending on experience.

telephone systems down arrow telephone systems up arrow

Do you have proven Credit Control experience, working as part of a busy team? Do you enjoy ensuring excellent customer service is provided to customers? Due to growth we now require a part-time Credit Controller. If you are looking for a company who can offer training, excellent basic salary on on-going career progression, please apply now…

Key Responsibilities:

• Contacting individuals or business customers when payment is overdue via telephone email & text

• Processing and generating reminder letters and monthly statements via mail merge

• Timely and effective collection of all debts and customer payments

• Using specialist computer databases to check credit records

• Creating reports from bespoke computer systems

• Negotiating repayment plans

• Processing payments

• Tracing missing debtors

• Starting legal proceedings if debts are not paid within an agreed time.

Key Requirements:

• Credit Control experience

• Attention to detail

• Confident with the ability to explain financial matters clearly

• Understanding of Excel

• Communication and listening skills

• You will need to be assertive and work well under pressure

• Good number skills and have a tactful telephone manner

Company Benefits:

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays)

• Buy and sell holiday

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Free tea, coffee and fresh fruit

• Ongoing training and development

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

Telephony and Network Engineer £21,000 to £26,000 (depending on experience), plus bonus and incentives

telephone systems down arrow telephone systems up arrow

Global 4 Communications is seeking a Telephony & Network Engineer 

Basic Salary: £21,000 to £26,000 (Dependent on experience), plus bonus and incentives.

Area: Horsham and South East England.

Who We Are:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

The Role:

Loads of experience? straight from college? or maybe just looking for a change in career. We consider all applicants with a passion for technology and a drive for progression. It doesn’t matter if you’ve never done anything like this before, as we provide industry leading training on all our products, so you’ll be brought up to speed in no time.

As one of our Telephony & Network Specialists you’ll be joining a fast-paced, on the road team, providing installation and on-site support for our hosted telephony products and business networks. You’ll be driving your own van providing support for a range of customers based all around the UK.

- Working Hours: Monday – Friday 08:30 – 17:30 

- Overtime opportunities and occasional out of hours cover. 

Along with all the Training, we'll provide you with everything you need to do the job: tools, clothing and a vehicle. If you’re the type of person who likes a challenge and is a technical minded problem solver then this is the role for you.

Your Future:

Upon starting with us, we’ll begin building your personal development plan. Allowing us to put together a true career path with milestones to achieve and prospects to aim for. 

Once every 3 months, you’ll be meeting with your line manager to discuss your progress and targets for the following quarter. 

Throughout your career with us there will be lots of opportunities to gain experience and qualifications to help with your development.

Key Responsibilities – after full training:

- Installation and maintenance of Telephony TDM and IP Business Phone Systems

- Implementing and maintaining small to large campus style as well as hosted SIP telephone systems.

- Installing and maintaining applications in call centre environments, including call queuing, agent control, reports and wallboards.

- Working on the NEC portfolio 

- Working on hosted solution

- Fault finding on VoIP networks.

- Working closely with the end customers to make sure that they understand and can use their new Telephone Systems and its applications.

- Installing and repairing CAT5/CAT6 network points

- Being part of an on-call rota.

- Occasional overnight stay will be required.

Must Haves:

- Possess a clean and valid UK driving licence.

- Enthusiasm 

- Desire to learn

Company Benefits:

- Desire to learn

- Reward and recognition awards.

- Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

- Buy and sell holiday scheme.

- Pension scheme.

- Childcare vouchers.

- Death in service benefit.

- Sky TV.

- Ongoing training and development.

- Mobile phone, laptop and Company car.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 220254. 

 

Customer Support Consultant £21,000 to £24,000 (dependent on experience)

telephone systems down arrow telephone systems up arrow

Who We Are:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

The Role:

Are you passionate about delivering quality Customer Service? Then this is the role for you.

Due to expansion & growth we are looking for talented Customer Service Consultants to join an ever-growing Customer Support team here at Global 4. 

Being a part of our excellent Customer Support Team means you’ll be providing broadband and 1st line technical support for our residential and business customers. Being pro-active and having a problem-solving mindset will be key to exceeding the customers’ expectations.

You and the Team will be the first voice our customers hear when reporting a fault, so it’s of paramount importance that the first impression they get is that of quality support and excellent levels of customer service. 

Your responsibilities will include:

• Diagnosing and resolving phone or broadband queries for our residential customers offering support for Broadband, Phone and PC as appropriate.

• Taking ownership of the customers’ situation, following it through to a successful conclusion, escalating where required.

• Managing all customers technical or fault queries promptly, demonstrating our expertise and company values at all times.

• Providing first contact resolution wherever possible to deliver a first- class customer experience within agreed timescales.

Your Future:

Upon starting with us we’ll begin building your personal development plan. Allowing us to put together a true career path with milestones to achieve and prospects to aim for. 

Once every 3 months you’ll be meeting with your line manager to discuss your progress and targets for the following quarter. 

Throughout your career with us there will be lots of opportunities to gain experience and qualifications to help with your development.

Key Requirements

• Strong customer service skills.

• Excellent telephone techniques and manner.

• Excellent verbal and written communication skills.

• Strong IT Skills 

• Experience troubleshooting Technical Problems

• Service orientated attitude combined with a flair for pro-active problem solving to exceed      customers’ expectations.

Company Benefits:

• Reward and recognition awards.

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

• Buy and sell holiday scheme.

• Pension scheme.

• Childcare vouchers.

• Death in service benefit.

• Sky TV.

• Ongoing training and development.

• Mobile phone, laptop and Company car.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 220254. 

 

Qualified Accountant £55k - £60k, depending on experience

telephone systems down arrow telephone systems up arrow

Hours: Monday to Friday 8.30am to 5.30pm

Location: Horsham, West Sussex

Salary: £55k - £60k.

Reporting to the Managing Director, you will ensure that the accounting function is managed in accordance with the company’s procedures and undertake the accounts preparation work i.e. auditing, corporation tax returns, annual returns, filing accounts with companies house and filing corporation tax returns with the revenue - within the agreed timescales, taking responsibility for the timely completion of all relevant HMRC returns. 

Main Duties:

• Tax returns, Tax Planning and VAT.

• Running year-end closings.

• Preparing analysis of accounts.

• Providing Profit & Loss reports, balance sheets, quarterly & year-end reports, budgets & forecasts, departmental incomes plus other reports as required for Directors/Management team.   

• Preparing year-end audit files.

• Preparing a full set of accounts to completion.

• Maintaining and improving internal controls.

• Companies House and National Statistics return.

Profile:

• Minimum 3 years’ ACA/ACCA/CIMA qualified with hands on experience.

• Up to date knowledge of accounting regulations (IFRS etc). 

• Diligent with high attention to detail.

• Excellent communicator, at all levels.

• High level of computer literacy.

• Strong business acumen and understanding of financial issues.

 

Company Benefits:

• Death-in Service benefit.

• Pension scheme.

• Private Healthcare.

• Holiday entitlement 25 days- increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Childcare vouchers.

• Sky TV.

• Ongoing training and development.

• Free Tea/Coffee and fresh fruit.

Working for Global 4: 

Global 4 is a family run company and offer a fantastic working environment. There are numerous charity events across the year, team building days, a good social life and training opportunities. The office has free on-site parking and is within walking distance from the town centre, train station and bus stops.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

 

 

 

 

 

 

 

Recruitment & HR Administrator £23,000 - £25,000, depending on experience

telephone systems down arrow telephone systems up arrow

Hours are Monday to Friday 8.30am - 5.30pm 

Location Horsham, West Sussex

This is an exciting opportunity to join growing company with great staff benefits. The Recruitment & HR Administrator is responsible for supporting the day to day recruitment and HR requirements for the company. The position will offer the opportunity for the right person to gain recruitment and HR experience.

Key Responsibilities:

• Dealing with all areas of the recruitment cycle.

• Filtering incoming applications in line with the job criteria.

• Searching across multiple job database for candidates.

• Telephone screen candidate effectively.

• Arranging and conducting interviews

• Maintaining personnel records

• Prepare HR documents, contracts of employment etc.

• Assist payroll by providing relevant employee information

• General recruitment and HR administration.

 

Key Requirements:

• Strong administration and organisational skills.

• Excellent organisational skills with the ability to plan own workload

• Excellent communication skills, both verbal and written

• You will portray a professional image of the team and business.

• Proficient in MS Office applications

• Recruitment experience would be beneficial. but is not essential.

• Basic Boolean skills are beneficial.

 

Company Benefits:

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays)

• Buy and sell holiday

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Free tea, coffee and fresh fruit

• Ongoing training and development

 

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Business Telephone System with ISO 9001 accreditation Business Telephone System with Living Wage
Business Telephone System with NEC Premier Business Partner
Business Telephone System with NFON Partner
Free Telecoms Review Check Broadband Speed