Telesales Executive - Entry Level £19,000 + uncapped commission. OTE £25k.

telephone systems down arrow telephone systems up arrow

Location: Horsham, West Sussex. 

We are seeking telesales people at the entry level that can travel to our offices in Horsham five minutes from the train station and shopping centre. That we can train, coach and motivate to a rewarding future, by helping our clients when moving home to arrange their Broadband and utilities services.

The role includes outbound calling to 70 new instructions per day that are supplied from the local estate agents. Moving home is renowned as one of the most stressful times in our life. Our job is to take the stress out of it.

Our products are market leaders and have over 260,000 homes across the UK currently using our services.

Key Requirements:

·         Excellent communication skills

·         Confident, competitive and resilient

·         Target driven

·         Computer competent

Company Benefits:

·         Reward and recognition awards

·         Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

·         Free parking

·         Pension scheme

·         Childcare vouchers

·         Sky TV

·         Ongoing training and development

·         Free Tea/Coffee and fresh fruit

About Us

Global 4 and Home Telecom are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 and Home Telecom are proud to be an Equal Opportunities and a Living Wage employer.

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

 

Billing and Accounts Administrator £22,000 - £25,000, depending on experience

telephone systems down arrow telephone systems up arrow

Hours: Monday to Friday 8.30am - 5.30pm. In addition one Saturday a month 9am - 1pm (overtime paid at time and a half)

Location: Horsham, West Sussex

We are currently recruiting for a Billing and Accounts Administrator to join our accounts department at Global 4 Communications.

The Billing and Accounts Administrator position will offer the opportunity for the right person to gain Accounts and Billing Administration experience within a growing area of the business.

Areas of the Billing and Account Administrator’s responsibilities will include – but are not restricted to:

• Ensuring the accuracy and maintaining of customers’ monthly accounts, both residential and business.

• Dealing efficiently with any customer queries regarding their accounts.

• Raising charges and credits to accounts.

• Calculating any refunds that are due to customers.

• Dealing with customers both on the telephone and by email.

• Provide reconciliation reports and review reports, ensuring that the customers’ bills are accurate.

• Maintain all aspects of the billing import and export process of service charges and usage charges within the billing and CRM systems: including reconciling                  invoices.

• Tracking all queries and ensuring that they are accurately recorded against the customers’ account.

• Manage and maintain accurate pricing throughout systems.

• Close liaising with the Credit Control department and liaising with external suppliers regarding charges.

This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.

Accounts Administrator Criteria:

• Prior experience of working in an accounts department.

• Strong customer focus.

• Comfortable in using Microsoft Excel and willing to learn in becoming an intermediate user.

• Excellent telephone manner and communication skills.

• To be able to prioritise work and to be able to work on their own initiative.

• Strong team ethic.

• Adaptable: able and willing to use the companies billing platform and other software.

• Highly analytical in approach to the work undertaken.

• Excellent attention to detail.

• Problem Solving skills.

Desirable knowledge and experience:

• Experience working as a Sales Ledger Clerk, Purchase Ledger Clerk, Credit Controller or Billing Administrator

• Experience working for a Telecommunications or Managed Service Provider

• Experience using Sage

About Us

Global 4 and Home Telecom are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 and Home Telecom are proud to be an Equal Opportunities and a Living Wage employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Customer Service / Provisioning Coordinator £20,000 - £21,000 (depending on experience) + OTE

telephone systems down arrow telephone systems up arrow

Basic Salary: £20,000 - £21,000 depending on experience.

Location:      Horsham, West Sussex.

Holiday:        25 days, increasing to 30 with service.

Hours:          Monday to Friday 8.30 am - 5.30pm plus a minimum one Saturday a month 9am - 1pm (paid at time and a half)

Due to the growth of the company and our partnership with Sky TV and Spark Energy, we are currently looking for a Customer Service Advisor to join our fantastic team in our Horsham office.

This exciting opportunity is for the residential Home Telecom division, run by Global 4 Communications. Rated ‘Great’ on Trustpilot for our service and with partnerships with over 4,000 trusted letting and estate agents, providing excellent customer service is at the heart of what we do. We are all about happy staff = happy customers, which why we offer a competitive salary, plus excellent benefits, including:

• Discounted Broadband, Fibre, Sky TV and Sky Mobile packages.

• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank 

   holidays.

• Commission scheme (£3,000 OTE per annum)

• Death in service benefit.

• Friday Beer and wine fridge.

• Ongoing training and development.

• Free fresh fruit, tea and coffee.

What should I expect on a day to day basis? 

As a Customer Service Advisor, you will be part of our Provisioning Team - managing customers’ orders from start to finish. You’ll be dealing with our internal and external customers and suppliers by phone or email to resolve order processing issues, account enquiries and provide regular and proactive updates. 

You will promote our products and services to our customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to ensure customers and engineers are aware of all appointments and work required.

What do we expect from you?

The ideal person to join our friendly team will be:

• Confident and professional on the phone

• Friendly, energetic and able to build relationships

• Experienced in customer service or call centre (minimum 1 year)

• Self-motivated with a positive attitude

• Experienced in sales (preferred)

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 220254. 

 

Customer Service Advisor £20,000 - £21,000 + OTE £3,000

telephone systems down arrow telephone systems up arrow

Due to the growth of the company and our partnership with Sky TV and Spark Energy, we are currently looking for a Customer Service Advisor to join our fantastic team in our Horsham office.

This exciting opportunity is for the residential Home Telecom division, run by Global 4 Communications. Rated ‘Great’ on Trustpilot for our service and with partnerships with over 4,000 trusted letting and estate agents, providing excellent customer service is at the heart of what we do. We are all about happy staff = happy customers, which why we offer a competitive salary, plus excellent benefits, including:

• Discounted Broadband, Fibre, Sky TV and Sky Mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank 
holidays
• Commission scheme (£3,000 OTE per annum)
• Death in service benefit
• Friday Beer and wine fridge
• Free fresh fruit, tea and coffee

What should I expect on a day to day basis? 
As a Customer Service Advisor, you will be looking after our customers who may be looking to change, upgrade, or cancel their services. Dealing with queries and complaints over phone, webchat, email and social media, you will need to be able to think fast and deal with challenges, turning them into a positive experience. You will promote our products and services to our customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer.

What do we expect from you?
The ideal person to join our friendly team will be:
• Confident and professional on the phone
• Friendly, energetic and able to build relationships
• Experienced in customer service or call centre (minimum 1 year)
• Self-motivated with a positive attitude
• Experienced in sales (preferred)

Basic Salary £20,000 - £21,000 depending on experience, + OTE £3,000
Hours: Monday to Friday 8.30 am - 5.30pm plus a minimum one Saturday a month 9am - 1pm (paid at time and a half)
 

Level 2 Senior Provisioner £27,000 - £30,000, depending on experience.

telephone systems down arrow telephone systems up arrow

Hours are Monday to Friday 8.30am - 5.30pm

Location Horsham, West Sussex

Responsible for the provisioning of telecommunications products and services in a B2B environment. This includes Phone systems, digital & analogue telephone lines, mobile provisioning and data solutions.

We are looking for someone who is customer service focussed, has excellent communication skills and telecoms experience.

Key Responsibilities:

  •         Corporate account management.
  •         ASM management of large MPLS networks.
  •        Timely processing of customer orders on various systems and portals, managing the project to completion.
  •        Following supplier escalation paths, including DSO to facilitate timely installations
  •         Managing suppliers such as BT Openreach, NEC, TalkTalk etc. 

Skills and Experience:

  • Strong Microsoft Office skills in Word, Excel and PowerPoint.
  • Experience of complex telecoms provisioning
  • Mobile provisioning ports with migrations
  • Assertive, self-starter and pro-active.
  • Exceptional organisational and planning skills.
  • The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment.
  • Line (ISDN2/30) provisioning.
  • SIP provisioning.
  • Number provisioning and management.
  • Number porting.
  • Ability to build a good rapport with both customers and colleagues.
  • Ability to handle complaints in a timely and professional manner.
  • Experience in DSO cases for orders e.g. approval.

 Benefits:

  • Discounted Broadband, Fibre, Sky TV, and Sky Mobile Packages.
  • Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays, Death in service benefit.
  • Friday fridge.
  • Free fresh fruit, tea and coffee.
  • Childcare Vouchers.
  • Eye care Vouchers.
  • Death in Service.
  • Pension.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

Part-time Credit Controller £23,000 - £25,000, plus bonuses (pro-rata), depending on experience.

telephone systems down arrow telephone systems up arrow

Location: Horsham, West Sussex

Hours: Monday to Friday either: 08:30 - 12:30 or 09:30 to 12:30, and one Saturday per month 9am-1pm.

Do you have proven Credit Control experience, working as part of a busy team? Do you enjoy ensuring excellent customer service is provided to customers? Due to growth we now require a part-time Credit Controller. If you are looking for a company who can offer training, excellent basic salary on on-going career progression, please apply now…

Key Responsibilities:

• Contacting individuals or business customers when payment is overdue via telephone email & text

• Processing and generating reminder letters and monthly statements via mail merge

• Timely and effective collection of all debts and customer payments

• Using specialist computer databases to check credit records

• Creating reports from bespoke computer systems

• Negotiating repayment plans

• Processing payments

• Tracing missing debtors

• Starting legal proceedings if debts are not paid within an agreed time.

Key Requirements:

• Credit Control experience

• Attention to detail

• Confident with the ability to explain financial matters clearly

• Understanding of Excel

• Communication and listening skills

• You will need to be assertive and work well under pressure

• Good number skills and have a tactful telephone manner

Company Benefits:

• Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Free tea, coffee and fresh fruit

• Ongoing training and development

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

Business Telephone System with ISO 9001 accreditation Business Telephone System with Living Wage
Business Telephone System with NEC Premier Business Partner
Business Telephone System with NFON Partner
Free Telecoms Review Check Broadband Speed