Global 4 Sales Academy - Sales Representative £19,000 - £21,000 + OTE £8,200

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Basic Salary: £19,000 - £21,000 depending on experience, + OTE

Location:        Horsham, West Sussex.

Holiday:         25 days, increasing to 30 with service.

Hours:      Monday to Friday 08:30am - 5:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

Due to the growth of our business we are currently looking to recruit a group of Sales Representatives to join our fantastic team in our Horsham office. Over the past couple of months the team has been steadily growing and we are thrilled with the successes of our new recruits. Following on from this we have decided to launch our first Sales Academy, this will give the opportunity for a group of new starters to join the business together and complete our training program before joining the team!


Run by Global 4 Communications, this exiting role offers the opportunity to represent major brands, such as Ovo Energy, Spark Energy, Home Telecom, Weekly Broadband and many more. With over 4,000 trusted letting and estate agencies as partners, providing excellent customer service is at the heart of what we do. This is underlined in our fantastic rating of ‘GREAT’ on Trustpilot! We are all about happy staff = happy customers, which is why we offer a competitive salary, plus excellent benefits, including:


• Discounted broadband, fibre, Sky TV and Sky mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays (rota)
• Buy and sell holiday scheme
• Commission scheme on upselling and contracts (£8,200 OTE per annum)
• Death in service benefit
• Free fresh fruit, tea and coffee
• Free onsite parking
• Fun incentives.
• Beer Fridge Friday!


What should I expect on a day to day basis?


As a Sales Representative, you will be at the heart of helping customers arrange their essential services when moving home, such as Broadband, TV and Energy. Moving home is one of the most stressful times in our customers lives, so helping take the stress away is what we are all about. Dealing with potential customers over the phone, web chat, email and social media, you will need to be able to think fast and deal with objections, turning them into a positive experience. You will promote our products and services to potential customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer. Comprehensive ongoing training is provided which gives ambitious team members the opportunity to progress within the organisation to higher rewarding roles.


What do we expect from you?


The ideal person to join our close team will be:
• Confident and professional on the phone
• Friendly and able to build relationships
• Self-motivated with a positive attitude
• Target driven
• Experienced in sales (preferred)
• Open to learning new skills

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Internal Account Manager £26,000 + uncapped commission (OTE £35K)

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Basic salary: £26,000 plus uncapped commission (OTE £35K)

Location:      Horsham, West Sussex. 

Hours:          8.30am -5.30pm, Monday to Friday

Holiday:       25 days, increasing to 30 days with service (plus Bank Holidays).

The Role:

To build positive relationship with the B2B internal customer base, to retain existing customers and maintain high customer retention levels. To meet targets by upselling new products/hardware to existing customers. selling and obtaining referrals for new business opportunities. Working with the Field Sales Team, handing over new referrals from existing customers.

Key Responsibilities:

• Grow and develop our existing customers base, by taking incoming sales enquires.

• Introduce additional product lines and new platforms to our existing customers.

• Upsell to existing customers.

• Answer customer queries.

• Update customer information on the in-house CRM System.

• Opportunity tracking / pipeline development.

• Keeping customers up to date with regards to installations / projects.

Key Requirements:

• Previous sales/account management experience. 

• Excellent communication skills, both written and oral. 

• Able to meet and exceed targets.

• Fact finding/determining a customer’s needs.

• Self-motivated, financially driven and focused.

• Clear and confident telephone skills.

• Ambitious and hard working.

• High attention to detail.

• Telecoms experience preferred.

Company Benefits:

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Pension scheme.

• Childcare vouchers.

• Death in service benefit.

• Sky TV.

• Free tea and coffee.

• Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Provisioning Coordinator £23,000 - £25,000

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Global 4 Communications is seeking a Provisioning Coordinator

Basic Salary £23,000 - £25,000, depending on experience.

Hours are Monday to Friday 8.30am - 5.30pm

Location Horsham, West Sussex

Responsible for the provisioning of telecommunications products and services in a B2B environment. This includes Phone systems, digital & analogue telephone lines, mobile provisioning and data solutions.

This role would suit someone with previous service delivery / service desk experience in telecoms, however candidates with no previous experience will also be considered as training is given.

Key Responsibilities:

·        Ensure the timely processing of customer orders on various systems and portals, managing the project to completion.

·        Answering incoming phone calls and emails from customers and suppliers.

·        Dealing with escalations and any problems on orders.

·        Keeping customers informed via phone & email.

·        Maintaining an accurate record of activity, jobs outstanding and highlighting potential issues.

·        Managing suppliers such as BT Openreach, Vodafone, NEC, TalkTalk etc.

Skills and Experience:

  • Strong Microsoft Office skills in Word, Excel and PowerPoint.
  • Ability to work with minimum supervision/direction.
  • Assertive, self-starter and pro-active.
  • Exceptional organisational and planning skills.
  • Forward- thinking individual.
  • Attention to detail and problem-solving skills.
  • You will be a self-starter with the ability to multitask and work under pressure.
  • The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment.
  • You will be highly motivated with the ability to pick things up quickly and gain knowledge of new products and technologies.
  • You will possess exemplary customer service skills, with a professional and friendly telephone manner and communication style.

 Company Benefit 

  • Discounted Broadband, Fibre, Sky TV, and Sky Mobile Packages.
  • Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays.• Death in service benefit.
  • Friday fridge.
  • Free fresh fruit, tea and coffee.
  • Childcare Vouchers.
  • Eye care Vouchers.
  • Death in Service.
  • Pension.

 

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

 

 

 

 

Senior Provisioner £27,000 - £30,000, depending on experience.

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Hours are Monday to Friday 8.30am - 5.30pm

Location Horsham, West Sussex

Responsible for the provisioning of telecommunications products and services in a B2B environment. This includes Phone systems, digital & analogue telephone lines, mobile provisioning and data solutions.

We are looking for someone who is customer service focussed, has excellent communication skills and telecoms experience.

Key Responsibilities:

  •         Corporate account management.
  •         ASM management of large MPLS networks.
  •        Timely processing of customer orders on various systems and portals, managing the project to completion.
  •        Following supplier escalation paths, including DSO to facilitate timely installations
  •         Managing suppliers such as BT Openreach, NEC, TalkTalk etc. 

Skills and Experience:

  • Strong Microsoft Office skills in Word, Excel and PowerPoint.
  • Experience of complex telecoms provisioning
  • Mobile provisioning ports with migrations
  • Assertive, self-starter and pro-active.
  • Exceptional organisational and planning skills.
  • The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment.
  • Line (ISDN2/30) provisioning.
  • SIP provisioning.
  • Number provisioning and management.
  • Number porting.
  • Ability to build a good rapport with both customers and colleagues.
  • Ability to handle complaints in a timely and professional manner.
  • Experience in DSO cases for orders e.g. approval.

 Benefits:

  • Discounted Broadband, Fibre, Sky TV, and Sky Mobile Packages.
  • Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays, Death in service benefit.
  • Friday fridge.
  • Free fresh fruit, tea and coffee.
  • Childcare Vouchers.
  • Eye care Vouchers.
  • Death in Service.
  • Pension.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

Finance Director £95k - £100k

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Hours:       8.30am -5.30pm, Monday to Friday

Holiday:    25 days, increasing to 30 with service.

We are looking for an ambitious, commercially astute Finance Director to support the next phase of business growth and development - Group turnover £16m, employing circa 100 people. The Finance Director is a key management position, and will report to - and work closely with, the Managing Director. 

Main Duties:

• Provide leadership to the Board's Finance and Accounting strategy, to optimise the company’s financial performance and strategic position.

• Take overall control of the company’s accounting function

• Contribute fully to the development of company strategy across all areas of the business, challenging assumptions and decision-making as appropriate and                  providing financial analysis and guidance on all activities, plans, targets and business drivers.

• Ensure that company financial systems are robust, compliant and support current activities and future growth.

• Lead and develop finance teams.

• Ensure corporate budgeting processes are carried out and reviewed.

• Ensure that the regulatory requirements of all statutory bodies are met.

• Corporate finance: manage company policies regarding capital requirements, debt, taxation, equity, and acquisitions, as appropriate.

• Establish a high level of credibility and manage strong working relationships with external parties including customers and advisors.

Profile:

• Qualified member of an accountancy body or holder of an equivalent qualification.

• Meet the requirement for a commercially astute, articulate, technically strong, dynamic, insightful and influential leader with the ability to operate at both                    strategic and operational levels.

• Exceptional communication skills at all levels.

• Strong IT skills.

• Ability to handle high levels of pressure and critical decision-making.

• High integrity and openness combined with commitment to good governance.

• Energetic, highly motivated, with an enquiring mind and passion for excellence and innovation in pursuit of business growth and success.

• Previous experience in the Telecoms industry would be of an advantage.

Working for Global 4: 

Global 4 is a family run company and offer a fantastic working environment. There are numerous charity events across the year, team building days, a good social life and training opportunities. The office has free on-site parking and is within walking distance from the town centre, train station and bus stops.

Company Benefits:

• Reward and recognition awards.

• Holiday entitlement 25 days- increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Pension scheme.

• Childcare vouchers.

• Death-in Service benefit.

• Sky TV.

• Ongoing training and development.

• Free Tea/Coffee and fresh fruit.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Qualified Accountant £55k - £60k, depending on experience

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Hours: Monday to Friday 8.30am to 5.30pm

Location: Horsham, West Sussex

Salary: £55k - £60k.

Reporting to the Managing Director, you will ensure that the accounting function is managed in accordance with the company’s procedures and undertake the accounts preparation work i.e. auditing, corporation tax returns, annual returns, filing accounts with companies house and filing corporation tax returns with the revenue - within the agreed timescales, taking responsibility for the timely completion of all relevant HMRC returns. 

Main Duties:

• Tax returns, Tax Planning and VAT.

• Running year-end closings.

• Preparing analysis of accounts.

• Providing Profit & Loss reports, balance sheets, quarterly & year-end reports, budgets & forecasts, departmental incomes plus other reports as required for Directors/Management team.   

• Preparing year-end audit files.

• Preparing a full set of accounts to completion.

• Maintaining and improving internal controls.

• Companies House and National Statistics return.

Profile:

• Minimum 3 years’ ACA/ACCA/CIMA qualified with hands on experience.

• Up to date knowledge of accounting regulations (IFRS etc). 

• Diligent with high attention to detail.

• Excellent communicator, at all levels.

• High level of computer literacy.

• Strong business acumen and understanding of financial issues.

 

Company Benefits:

• Death-in Service benefit.

• Pension scheme.

• Private Healthcare.

• Holiday entitlement 25 days- increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Childcare vouchers.

• Sky TV.

• Ongoing training and development.

• Free Tea/Coffee and fresh fruit.

Working for Global 4: 

Global 4 is a family run company and offer a fantastic working environment. There are numerous charity events across the year, team building days, a good social life and training opportunities. The office has free on-site parking and is within walking distance from the town centre, train station and bus stops.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

 

 

 

 

 

 

 

New Business Development Manager £40,000 + commision

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This is a newly created role which will be a fantastic opportunity for an experienced Business Development Executive to join a growing business. We are looking for this individual to solely concentrate on building and growing our client base. We have a highly successful Account Management Team but we would like this person to focus on winning and sourcing new business in line with our growth plans.

The successful candidate will be expected to provide exceptional service to our prospective clients as well as meeting targets set by the Sales Director. You will work closely with our Field Sales Team and Account Management team to follow up on any leads as well as building and creating your own new business relationships.

Key responsibilities:

• To grow the Global 4 B2B client base
• To provide a high-level professional service to all prospective clients
• Responsible for sourcing new business through a variety of channels
• Establishing new relationships and building a good client pipeline
• Attending any exhibitions/seminars where new business opportunities may develop
• Keeping up to date with our latest products and services

Key requirements:

• Proven sales experience in a similar role
• Experience of working within the telecoms industry (highly desirable)
• Excellent communication skills
• The ability to use your own initiative to remain competitive in the market
• Self-motivated and hardworking individual
• Proven experience of working with and exceeding targets
• Confident with both telephone and face to face interaction with clients
• Financially driven
• Exceptional attention to detail

What can we offer you?  

• Career development opportunities and support
• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays)
• Buy and sell holiday scheme
• Free on-site parking
• Pension scheme
• Death in service benefit
• Sky TV discounts
• Free tea, coffee and fresh fruit 

About Us:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

Director of Operations £80,000- £100,000, depending on experience

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Job purpose

Responsible for the smooth running of the company’s customer operations, particularly as the company extends its network reach and product portfolio.  This role is responsible for all aspects of the day to day operations in the Provisions and Technical support areas of the business.

Part of the senior leadership team - and reporting into the Managing Director, you will lead and implement the strategy focused on Change Management and Customer Delivery whilst promoting and ensuring that our standards adhere to our ISO policies.

Duties and responsibilities

•   Provide leadership to the following teams; Provisioning, First Line Support, second line Support & Engineering Department (approx. 40 in total with approx. 3 direct reports) to ensure efficient operations for our external and internal customers.
• Establish and build strong internal and external customer relationships. Work collaboratively and liaise with peers, manager, direct reports and other teams/departments.
• Positively effect and manage change within the team. Manage the teams through all phases of change and know how to display motivating and encouraging behaviours. Coach, mentor and lead direct reports towards high performance, quality and productivity goals.
• Investigate and resolve internal and external customer inquiries, feedback and complaints. Manage escalations and communicate updates appropriately to all stakeholders.
• Establish, review and adjust as required the KPI's and metrics for direct reports and team. Conduct periodic reviews of individual direct reports and team performance.
• Review staffing allocation to address changing business needs. Interview and hire new employees as required. Retain existing high-performing individual contributors via tailored training and development programs.
• Management of Service Level Agreement Reports for the Companies key accounts, ensuring that the reports are accurate and produced within the agreed deadlines.
• Review and management of key sub-contractors and support contracts.  Ensuring that these contracts are managed effectively from a quality and financial perspective. 
• Preparation of Monthly Operational reviews to be presented at the regular Board meetings.
• Management of the Budgets for the four separate departments, ensuring that the departments stay within their allocated budgets.
• Ensure continued compliance of the Quality Management System Documentation including records to harmonised standards and regulatory requirements.  (ISO 9001, ISO 27001, ISO 2000).
• Any other ad-hoc duties and projects that are deemed necessary by the Board of Directors.

Skills & Qualifications

• Strong people manager, proven influencer and motivator.
• Effective problem-solving skills and ability to work collaboratively in a team environment required.
• Excellent oral and written communications skills are required.
• Ability to work independently and manage remote reporting relationships.
• Ability to deal with ambiguity & change.
• Prince2 Practitioner.
• Advance user of MS Excel able to create and use Pivot tables.
• Experience of working in the Telecoms sector.

Company Benefits:

• Full-time holiday entitlement 25 days increasing to 30 days with service (plus bank holidays).
• Buy and sell holiday.
• Free on-site parking.
• Pension scheme.
• Childcare vouchers.
• Death in service benefit.
• Sky TV.
• Free tea and coffee.
• Free fresh fruit


About Us
Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.
Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.


For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

Project Manager £28,000 - £30,000 depending on experience

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Job Summary
A fantastic opportunity has arisen for a Customer Focused, Solution Driven Project or Service Delivery Manager to join our growing, fast paced telecommunications company. We are moving in to larger, multi-site market sectors and are looking for a Project Manager to provide our customers with a detailed, organised and structured plan for the implementation of Global 4 services and products.

Project Management here is customer focused. We’re not wedded to every element of a project managed standard but rather tend to take a flexible and pragmatic approach with enough rigour to ensure that: risks are identified and addressed early, resourcing and budget planning is effective, monitored and managed, project updates are relayed accurately to all stakeholders, and services are delivered to the highest standard. One thing we’re absolutely committed to is transparency.

The Project Team are a new department within our company so this is a fantastic chance to join the team at the beginning of the journey and help shape its future. Your input will be vital to our journey.


Responsibilities

  • Proactively manage a number of high profile projects - coordinating both internal and external stakeholders
  • Identify and manage risks to ensure delivery is on time
  • Oversee and control any necessary changes throughout the process
  • Understand, follow and help shape a standard PM Process
  • Report regularly to management, teams and the customer
  • Close the project - including evaluating successes and challenges to enhance learning for the teams next project.

Skills 

  •  Attention to detail and quality focussed
  • Excellent communication & organisational skills
  • Proactive attitude & willingness to go the extra mile
  • Proven ability to work to tight deadlines in a fast paced and changing environment
  •  Own and be accountable for projects through the whole project lifecycle 
  • Communicate, influence and build relationships at all levels within the organization, our supply chain, and our customers. This includes relationship management of key stakeholders and senior managers
  •  Identify, understand and manage project issues and risks, develop constructive solutions and recommend or implement specific actions to address them, ensuring escalation where appropriat 
  • Able to build strong working relationships and influence change
  •  Ability to multi-task and to successfully manage more than one project
  •   Knowledge of project management tools and techniques with a good understanding of their application and value
  • Ability to work independently but effectively in a team environment. Able to take assignments, organize them, move quickly and execute until completion

Experience

  • Degree level educatio    
  • Recognised Project Management qualification preferred and/or previous experience in telecoms, or within a technical Service Delivery environmen
  • Proven record of providing excellent customer service

Company Benefits: 

  • Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays) 
  •  Buy and sell holiday
  • Pension scheme
  •  Death in service benefit
  •  Sky TV
  • Ongoing training and development

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

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