Telesales Executive - Entry Level £19,000 + uncapped commission. OTE £25k.

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Location: Horsham, West Sussex. 

We are seeking telesales people at the entry level that can travel to our offices in Horsham five minutes from the train station and shopping centre. That we can train, coach and motivate to a rewarding future, by helping our clients when moving home to arrange their Broadband and utilities services.

The role includes outbound calling to 70 new instructions per day that are supplied from the local estate agents. Moving home is renowned as one of the most stressful times in our life. Our job is to take the stress out of it.

Our products are market leaders and have over 260,000 homes across the UK currently using our services.

Key Requirements:

·         Excellent communication skills

·         Confident, competitive and resilient

·         Target driven

·         Computer competent

Company Benefits:

·         Reward and recognition awards

·         Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

·         Free parking

·         Pension scheme

·         Childcare vouchers

·         Sky TV

·         Ongoing training and development

·         Free Tea/Coffee and fresh fruit

About Us

Global 4 and Home Telecom are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 and Home Telecom are proud to be an Equal Opportunities and a Living Wage employer.

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

 

Web Developer £45,000 - £50,000

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Hours: Monday to Friday 8.30am to 5.30pm

Location: Horsham, West Sussex

Salary: £40,000.00- £45,000.00 

With an expanding team and launch of new projects, a PHP / Web Developer position has arisen. You will be a key technical member taking up a valued position within the business.

Our development team supports all areas of the business including:

• Responsive website/web application development

• Providing statistics that can be displayed on the wallboards in each room/department

• Improving performance of existing websites and applications

• E-commerce online sign up form

• CRM systems

• Server management

• Database management

Web / PHP Developer Key Responsibilities:

• Supporting our existing development team with our ever-increasing requirements.

• Using your experience to develop new and exciting solutions.

• Opportunity to influence the development process.

• Assist the team to your team to ensure deadlines are met.

Web / PHP Developer Skills and Experience:

• PHP, HTML5, CSS, MySQL, AJAX, JQuery, JavaScript 

• Candidates considered with a minimum 2 years of commercial experience

Additional Skills and Experience: 

Experience of Laravel, Linux, SASS and GIT would be a distinct advantage.

Company Benefits:

 • Reward and recognition awards.

• Holiday entitlement 25 days- increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Pension scheme.

• Childcare vouchers.

• Death-in Service benefit.

• Sky TV.

• Ongoing training and development.

• Free Tea/Coffee and fresh fruit.

  Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Customer Service / Provisioning Coordinator £20,000 - £21,000 (depending on experience) + OTE

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Basic Salary: £20,000 - £21,000 depending on experience.

Location:      Horsham, West Sussex.

Holiday:        25 days, increasing to 30 with service.

Hours:          Monday to Friday 8.30 am - 5.30pm plus a minimum one Saturday a month 9am - 1pm (paid at time and a half)

Due to the growth of the company and our partnership with Sky TV and Spark Energy, we are currently looking for a Customer Service Advisor to join our fantastic team in our Horsham office.

This exciting opportunity is for the residential Home Telecom division, run by Global 4 Communications. Rated ‘Great’ on Trustpilot for our service and with partnerships with over 4,000 trusted letting and estate agents, providing excellent customer service is at the heart of what we do. We are all about happy staff = happy customers, which why we offer a competitive salary, plus excellent benefits, including:

• Discounted Broadband, Fibre, Sky TV and Sky Mobile packages.

• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank 

   holidays.

• Commission scheme (£3,000 OTE per annum)

• Death in service benefit.

• Friday Beer and wine fridge.

• Ongoing training and development.

• Free fresh fruit, tea and coffee.

What should I expect on a day to day basis? 

As a Customer Service Advisor, you will be part of our Provisioning Team - managing customers’ orders from start to finish. You’ll be dealing with our internal and external customers and suppliers by phone or email to resolve order processing issues, account enquiries and provide regular and proactive updates. 

You will promote our products and services to our customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to ensure customers and engineers are aware of all appointments and work required.

What do we expect from you?

The ideal person to join our friendly team will be:

• Confident and professional on the phone

• Friendly, energetic and able to build relationships

• Experienced in customer service or call centre (minimum 1 year)

• Self-motivated with a positive attitude

• Experienced in sales (preferred)

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 220254. 

 

Internal Account Manager £26,000 + uncapped commission (OTE £35K)

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Basic salary: £26,000 plus uncapped commission (OTE £35K)

Location:      Horsham, West Sussex. 

Hours:          8.30am -5.30pm, Monday to Friday

Holiday:       25 days, increasing to 30 days with service (plus Bank Holidays).

The Role:

To build positive relationship with the B2B internal customer base, to retain existing customers and maintain high customer retention levels. To meet targets by upselling new products/hardware to existing customers. selling and obtaining referrals for new business opportunities. Working with the Field Sales Team, handing over new referrals from existing customers.

Key Responsibilities:

• Grow and develop our existing customers base, by taking incoming sales enquires.

• Introduce additional product lines and new platforms to our existing customers.

• Upsell to existing customers.

• Answer customer queries.

• Update customer information on the in-house CRM System.

• Opportunity tracking / pipeline development.

• Keeping customers up to date with regards to installations / projects.

Key Requirements:

• Previous sales/account management experience. 

• Excellent communication skills, both written and oral. 

• Able to meet and exceed targets.

• Fact finding/determining a customer’s needs.

• Self-motivated, financially driven and focused.

• Clear and confident telephone skills.

• Ambitious and hard working.

• High attention to detail.

• Telecoms experience preferred.

Company Benefits:

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Pension scheme.

• Childcare vouchers.

• Death in service benefit.

• Sky TV.

• Free tea and coffee.

• Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Level 2 Senior Provisioner £27,000 - £30,000, depending on experience.

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Hours are Monday to Friday 8.30am - 5.30pm

Location Horsham, West Sussex

Responsible for the provisioning of telecommunications products and services in a B2B environment. This includes Phone systems, digital & analogue telephone lines, mobile provisioning and data solutions.

We are looking for someone who is customer service focussed, has excellent communication skills and telecoms experience.

Key Responsibilities:

  •         Corporate account management.
  •         ASM management of large MPLS networks.
  •        Timely processing of customer orders on various systems and portals, managing the project to completion.
  •        Following supplier escalation paths, including DSO to facilitate timely installations
  •         Managing suppliers such as BT Openreach, NEC, TalkTalk etc. 

Skills and Experience:

  • Strong Microsoft Office skills in Word, Excel and PowerPoint.
  • Experience of complex telecoms provisioning
  • Mobile provisioning ports with migrations
  • Assertive, self-starter and pro-active.
  • Exceptional organisational and planning skills.
  • The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment.
  • Line (ISDN2/30) provisioning.
  • SIP provisioning.
  • Number provisioning and management.
  • Number porting.
  • Ability to build a good rapport with both customers and colleagues.
  • Ability to handle complaints in a timely and professional manner.
  • Experience in DSO cases for orders e.g. approval.

 Benefits:

  • Discounted Broadband, Fibre, Sky TV, and Sky Mobile Packages.
  • Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays, Death in service benefit.
  • Friday fridge.
  • Free fresh fruit, tea and coffee.
  • Childcare Vouchers.
  • Eye care Vouchers.
  • Death in Service.
  • Pension.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

Field Engineer 35,000.00

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Global 4 Communications are seeking a Field Engineer to join our expanding team. 

Basic Salary: £35,000.00 depending on experience.

Location: Midlands

Hours: Monday to Friday 08:30 to 17:30, plus some out of hours support.

Holiday:    25 days, increasing to 30 with service

 

This is a field-based job - reporting to the Engineering Manager, for an experienced telephone/convergence engineer. 

Key Responsibilities:

• Installation and maintenance of Telephony TDM and IP Business Phone Systems

• Implementing and maintaining small to large campus style as well as hosted SIP telephone systems.

• Installing and maintaining applications in call centre environments, including call queuing, agent control, reports and wallboards.

• Working on the NEC portfolio including 3C, SV9100, SV8100, MyCalls, UCB, SBC and BusinessConnect 

• Working on hosted solution

• Fault finding on VoIP networks which will include the protocols SIP, RTP, T38, ALG, DNS, TCP, UDP, FTP, Multicasting, Layer 2 and 3 routing and Qos. As well as          using tools such as Wireshark and Syslog to identify problems with SIP extensions and SIP trunks.

• Working with SBC, business grade routers and home routers to enable features such as port forwarding and ALG.

• Working with Active Directory, DNS, SQL, DHCP and Exchange on windows servers.

• Working closely with the end customers to make sure that they understand and can use their new Telephone Systems and its applications.

• Installing and repairing CAT5/CAT6 network points

• Being part of an on-call rota.

• Occasional overnight stay will be required.

Key Requirements:

• CCNA or CompTIA Networking + qualification.

• Microsoft Server 2012/2016 experience

• At least three years’ experience as a field engineer installing and maintaining IP Telephone system and Call Centre.

• Ideally, a certification on the NEC systems and applications – training can be given for this.

• Experience on Hosted IP phone system and applications. NFON Hosted will be an advantage.

• Possess a clean and valid UK driving licence.

Company Benefits:

• Reward and recognition awards.

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

• Pension scheme.

• Childcare vouchers.

• Death in service benefit.

• Sky TV.

• Ongoing training and development.

• Mobile phone, laptop and Company car.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

 

Finance Director £95k - £100k

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Hours:       8.30am -5.30pm, Monday to Friday

Holiday:    25 days, increasing to 30 with service.

We are looking for an ambitious Finance Director to support the next phase of business growth and development - Group turnover £16m, employing circa 100 people. The Finance Director is a key management position, and will report to - and work closely with, the Managing Director. 

Main Duties:

• Provide leadership to the Board's Finance and Accounting strategy, to optimise the company’s financial performance and strategic position.

• Take overall control of the company’s accounting function

• Contribute fully to the development of company strategy across all areas of the business, challenging assumptions and decision-making as appropriate and                  providing financial analysis and guidance on all activities, plans, targets and business drivers.

• Ensure that company financial systems are robust, compliant and support current activities and future growth.

• Lead and develop finance teams.

• Ensure corporate budgeting processes are carried out and reviewed.

• Ensure that the regulatory requirements of all statutory bodies are met.

• Corporate finance: manage company policies regarding capital requirements, debt, taxation, equity, and acquisitions, as appropriate.

• Establish a high level of credibility and manage strong working relationships with external parties including customers and advisors.

Profile:

• Qualified member of an accountancy body or holder of an equivalent qualification.

• Meet the requirement for a commercially astute, articulate, technically strong, dynamic, insightful and influential leader with the ability to operate at both                    strategic and operational levels.

• Exceptional communication skills at all levels.

• Strong IT skills.

• Ability to handle high levels of pressure and critical decision-making.

• High integrity and openness combined with commitment to good governance.

• Energetic, highly motivated, with an enquiring mind and passion for excellence and innovation in pursuit of business growth and success.

• Previous experience in the Telecoms industry would be of an advantage.

Working for Global 4: 

Global 4 is a family run company and offer a fantastic working environment. There are numerous charity events across the year, team building days, a good social life and training opportunities. The office has free on-site parking and is within walking distance from the town centre, train station and bus stops.

Company Benefits:

• Reward and recognition awards.

• Holiday entitlement 25 days- increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Pension scheme.

• Childcare vouchers.

• Death-in Service benefit.

• Sky TV.

• Ongoing training and development.

• Free Tea/Coffee and fresh fruit.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Financial Controller £45k - £50k

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Hours: Monday to Friday 8.30am to 5.30pm

Location: Horsham, West Sussex

Reporting to the Finance Director, the Financial Controller will be responsible for the day-to-day running of the company finances. The Financial Controller will also be expected to maintain all financial systems, identifying areas that require improvement and implementing necessary change to support business development.

Main Duties:

• Assist in the month end process, ensuring that all revenue and costs are captured in the correct period.

• Ensure the completion of bank balance sheet reconciliations.

• Management of the finance team to ensure delivery of key financial reporting requirements.

• Supervise the preparation of month end accounts and VAT returns.

• Undertaking financial analysis and reporting.

• Ensuring robust financial systems and processes are in place.

• All aspects of tax compliance and planning

• Production of monthly management / board packs.

• Primary contact for external advisors (audit, tax, bank)

• Budgeting and forecasting.

• Developing forecasting models.

Profile:

• ACA/ACCA/CIMA qualified.

• Previous experience of managing a team.

• Up to date knowledge of accounting regulations (IFRS etc) 

• Diligent with high attention to detail.

• Excellent communicator, at all levels.

• Advanced user of Microsoft Excel.

• Strong business acumen and understanding of financial issues.

Working for Global 4: 

Global 4 is a family run company and offer a fantastic working environment. There are numerous charity events across the year, team building days, a good social life and training opportunities. The office has free on-site parking and is within walking distance from the town centre, train station and bus stops.

Company Benefits:

• Death-in Service benefit.

• Pension scheme.

• Private Healthcare.

• Holiday entitlement 25 days- increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Childcare vouchers.

• Sky TV.

• Ongoing training and development.

• Free Tea/Coffee and fresh fruit.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

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