Trainer - Part Time. £25,000 (pro-rata)

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Part-time In-House Trainer (approx. 24 hours per week)

Basic Salary: £25,000 (pro-rata)

Hours: Negotiable. 

Location: Horsham, West Sussex

This new and exciting In-House Trainer role will play an important role in Global 4 and Home Telecom. The role involves designing and creating innovative sales and customer service training material as well as delivering training programmes. Your experience of training will include delivery in supervisory, behavioural, product and service skills training. You will be an experienced facilitator and able to train others to deliver training as well as workshop design and delivery.

Key Responsibilities:

• Support Sales and Customer Service staff with product, process, Sales and Customer Service training.

• Designing and updating training material.

• Designing and expanding training and development programmes.

• Working with the business to deliver relevant training which will support the growth of the business.

• Evaluate the effectiveness of the training programmes.

• Responsible for the administration related to the training programmes, including the recording and reporting of training.

Key Requirements:

• Experience of a Sales / Customer Service training role.

• Excellent communication skills

• Great motivational skills.

• A clear understanding of the training cycle.

• Enthusiastic with a positive attitude.

• Must be able to plan and deliver effective sales and customer service training sessions.

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days - increasing to 30 days with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Ongoing training and development

• Free tea and coffee.

• Free fresh fruit.

About Us:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

Sales Team Leader £25,000 - £28,000, depending on experience. Plus commission

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Hours:     Monday to Friday 08:30am - 5:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

Location: Horsham, West Sussex.

Salary:     £25,000 - £28,000 plus Commission.

The Role:

• Assist the Sales Manager by leading and be responsible for an expanding sales team, leading by example.

• Working closely with the Sales Manager implementing sales strategies to meet targets.

• Ensuring individual and team daily/ weekly/monthly KPIs and targets are achieved.

• Conduct daily sales meetings to develop and motivate the team.

• Implement team incentives and commission structures.

• Develop and implement strategies to maximise all leads.

• Communicate effectively the team sales targets to each individual team member ensuring the overall team target is achieved.

• Responsible for the department Induction, training and development of all new employees within your team.

• Coaching, mentoring, training, upskilling, assist with one to ones and performance plans for all team members.

• Provide analysis and reports of team’s performance and individual performance.

• Working closely with the Sales Manager to ensure sales and service performance is maintained always with weekly reporting.

• Deliver effective customer service in a polite and professional manner to retain and develop customer base.

Skills and Experience:

• Previous leadership experience in sales environment or sales professional with minimum of two years sales experience

• Ability to manage a team to deliver targeted results.

• Strong influencing and negotiation skills.

• Excellent communication skills, both written and verbal and attention to detail.

• Problem solving skills, self-motivated and ability to motivate others.

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Sky TV

• Ongoing training and development

• Free Tea/Coffee and fresh fruit

About Us

We are a family owned and run company located minutes from Horsham Town Centre.

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

Sales Executive £19,000 - £21,000 (depending on experience) plus uncapped commission,

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Basic Salary: £19,000 - £21,000 depending on experience, + OTE

Location:        Horsham, West Sussex.

Holiday:         25 days, increasing to 30 with service.

Hours:      Monday to Friday 08:30am - 5:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

The role:

You will be ensuring excellent levels of service to our residential customers, whilst being able to deliver strong sales performance both personally and within the team. As well as outbound calls, you will also be responsible for emails, texts and incoming calls from new and existing customers contacting Home Telecom. Upselling and cross selling our products whilst working to set targets and KPI’s

Key Responsibilities:

• To be successful in this role you must be an outstanding communicator who can easily build rapport with people.

• We are looking for candidates who are hungry to earn good commission and are self-motivated.

• Thrive in a busy sales environment and enjoys working to targets

• We are looking for energetic, team focussed candidates with a positive attitude.

• Motivated and team focused

• Excellent organisational and administrative skills

• Great team player and enjoys a challenge

• A good communicator

• Trustworthy, professional and reliable

• Computer literate

• Sales experience is preferable

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days’ increasing to 30 days’ with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Ongoing training and development

• Free tea and coffee.

• Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Sales Executive - Part time 08:30 - 14:30 £19,000 - £21,000, pro rata (depending on experience) plus uncapped commission,

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Basic Salary £19,000 - £21,000, pro rata - depending on experience, + OTE

Location:      Horsham, West Sussex.

Holiday:    25 days, increasing to 30 with service.

Hours:         Monday to Friday 08:30am - 14:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

The role:

You will be ensuring excellent levels of service to our residential customers, whilst being able to deliver strong sales performance both personally and within the team. As well as outbound calls, you will also be responsible for emails, texts and incoming calls from new and existing customers contacting Home Telecom. Upselling and cross selling our products whilst working to set targets and KPI’s

Key Responsibilities:

• To be successful in this role you must be an outstanding communicator who can easily build rapport with people.

• We are looking for candidates who are hungry to earn good commission and are self-motivated.

• Thrive in a busy sales environment and enjoys working to targets

• We are looking for energetic, team focussed candidates with a positive attitude.

• Motivated and team focused

• Excellent organisational and administrative skills

• Great team player and enjoys a challenge

• A good communicator

• Trustworthy, professional and reliable

• Computer literate

• Sales experience is preferable

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days’ increasing to 30 days’ with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Ongoing training and development

• Free tea and coffee.

• Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

Account Manager (B2B) £30,000 + OTE, year one £55,000

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Basic Salary: £30,000 + OTE, year one £55,000

Location:          Horsham, West Sussex

Hours:         Monday to Friday 09:00 to 17:30 however you may be required to work outside of these hours as required by the sales diary

Holiday:    25 days, increasing to 30 with service

Reporting to the Sales Director, the Accounts Managers are responsible for meeting new and existing clients and selling our services and maintaining relationships.

Key Responsibilities:

• Generating own appointments by following the prospecting structure.

• Attend pre-arranged meetings generated by our dedicated Telesales team and by your own self –generated efforts selling the company's products & services.              Making every attempt to ensure that a full presentation is given and all sales opportunities have been explored.

• Maintain a good level of communication and positive working relationship with the telemarketing team and operations teams, and work closely with the Sales              Administrator stating the outcome of each appointment and advising them when you need support with rescheduling any appointments. 

• Ensure all relevant paperwork is completed correctly and returned to the new business sales administrator at the end of each day. 

• Responding to customer emails and enquiries within the same working day, to ensure that all sales opportunities are maximised.

• Remain in contact with lapsed and existing customers to obtain ongoing business and referral business. 

Key Requirements:

• Strong rapport building skills, engaging with senior management and business decision makers.

• IT literate and competent in the use of all Microsoft Office programs and internet.

• Ability to identify customer requirements, build strong relationships with prospects face to face and on the telephone, and ability to close the deal.

• Ability to work outside of regular hours, travel to client sites, and stay away from home on an occasional basis.

• Resourcefulness & problem solving and ability to research information to answer wide range of queries.

• Excellent written and verbal communication skills especially in a sales presentation environment.

• Ability to work with multiple caseloads with challenging deadlines. 

• Understanding of telecoms in particular PBX / VoIP / Calls & Lines / IP Telephony 

• Achieve and exceed the set targets per month.

• Closing the qualified appointments on the day.

• Experience in a Telecoms B2B field sales role solutions environment.

• Fixed Line & Connectivity, Hosted Telephony, PBX / Systems Sales.

• Possess a clean and valid UK driving licence

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Ongoing training and development

• Mobile phone, laptop and car allowance

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

Telesales Executive - Entry Level £19,000 + uncapped commission. OTE £25k.

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Location: Horsham, West Sussex. 

We are seeking telesales people at the entry level that can travel to our offices in Horsham five minutes from the train station and shopping centre. That we can train, coach and motivate to a rewarding future, by helping our clients when moving home to arrange their Broadband and utilities services.

The role includes outbound calling to 70 new instructions per day that are supplied from the local estate agents. Moving home is renowned as one of the most stressful times in our life. Our job is to take the stress out of it.

Our products are market leaders and have over 260,000 homes across the UK currently using our services.

Key Requirements:

·         Excellent communication skills

·         Confident, competitive and resilient

·         Target driven

·         Computer competent

Company Benefits:

·         Reward and recognition awards

·         Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

·         Free parking

·         Pension scheme

·         Childcare vouchers

·         Sky TV

·         Ongoing training and development

·         Free Tea/Coffee and fresh fruit

About Us

Global 4 and Home Telecom are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 and Home Telecom are proud to be an Equal Opportunities and a Living Wage employer.

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254.

 

 

Telesales Executive / Account Manager (B2C) £21,000 + uncapped commission. OTE £30k

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Location: Horsham, West Sussex

Global 4 Communications are seeking Telesales Executives / Account Managers based near Horsham to help our clients when moving home to arrange their Broadband and utilities services. 

The role includes outbound calling to 70 new instructions per day that are supplied from the local estate agents. Moving home is renowned as one of the most stressful times in our life. Our job is to take the stress out of it.

Our products are market leaders and have over 260,000 homes across the UK currently using our services.

Key Requirements:

• Excellent communication skills

• Confident, competitive and resilient

• Target driven

• Computer competent

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Sky TV

• Ongoing training and development

• Free Tea/Coffee and fresh fruit

About Us

Global 4 and Home Telecom are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 and Home Telecom are proud to be an Equal Opportunities and a Living Wage employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

 

Customer Service Advisor £19,000 - £21,000 (depending on experience) +OTE

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·        

Basic Salary: £19,000 - £21,000 depending on experience, + OTE

Location:      Horsham, West Sussex.

Holiday:    25 days, increasing to 30 with service.

Hours: Monday to Friday 8.30 am - 5.30pm and a minimum one Saturday a month 9am - 1pm (paid at time and a half)

The role: 

As a customer Retentions Advisor, you will take calls from existing residential customers that may be looking to change their current services. As an expert Customer Service Advisor, you will build rapport to win the customer back; we will make their journey a great experience.

Turn a negative situation into a positive result as you can support and inform our customers of the benefits of our products and packages. 

Key Requirements: 

• Confident and professional telephone manner and ability to build rapport with the ability to negotiate and influence confidently at all levels.

• Experience of a call centre, customer services or telecoms background or direct retentions. 

• Sales experience is preferred.

• Self-motivation with positive approach to targets to work in this fast paced, friendly environment.

• Training will focus on product knowledge on broadband, telephone lines, calls costs, telephone systems and mobiles, alongside customer              service training on call and objection handling. During your training, you will learn legislation of Consumer Protection, Compliance and Data          Protection

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days’ increasing to 30 days’ with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Ongoing training and development

• Fresh fruit

• Free team and coffee

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Customer Service / Provisioning Coordinator £19,000 - £21,000 (depending on experience) + OTE

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Basic Salary: £19,000 - £21,000 depending on experience.

Location:      Horsham, West Sussex.

Holiday:        25 days, increasing to 30 with service.

Hours:          Monday to Friday 8.30 am - 5.30pm

As a Customer Service / Provisioning Coordinator, you’ll be working in our Provisioning team - managing customers’ orders from start to finish.

The role:

• Provisioning and managing customer orders using our internal and supplier’s portals to enable setting up telecommunication products and services from start to          finish.

• Ensuring supplier’s portals are fully utilised for ordering and obtaining order updates.

• Liaising with customers and suppliers both by phone or email, to resolve order processing issues, account enquiries, and provide regular and proactive updates.

• Coordinate engineer appointments, ensuring customers and engineers are aware of all appointments and work required.

• Maintain accurate customer and supplier activity records.

• Escalating issues to suppliers to ensure delivery dates are met and track all issues to a successful conclusion.

• Managing suppliers such as BT Openreach, Vodafone, Sky, Plusnet, Virgin Media and Talk Talk.

Key Requirements:

• Confident and professional telephone manner and ability to build rapport - to negotiate and influence confidently at all levels.

• Self-motivation with positive approach to targets to work in this fast paced, friendly environment.

• To manage workload effectively.

• Excellent written and verbal communication skills.

• To place provisioning orders with accuracy and attention to detail.

• Computer literate.

• Experience of telecoms or provisioning background is advantageous.

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Ongoing training and development

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Sales Team Leader, part-time hours £25,000 - £28,000 (pro rata) plus commission

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Hours:     Monday to Friday 08:30am - 14:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

Location: Horsham, West Sussex.

Salary:    £25,000 - £28,000 (pro rata) plus Commission.

The Role:

• Assist the Sales Manager by leading and be responsible for an expanding sales team whose working hours are 08:30 – 14:30, leading by example.

• Working closely with the Sales Manager implementing sales strategies to meet targets.

• Ensuring individual and team daily/ weekly/monthly KPIs and targets are achieved.

• Conduct daily sales meetings to develop and motivate the team.

• Implement team incentives and commission structures.

• Develop and implement strategies to maximise all leads.

• Communicate effectively the team sales targets to each individual team member ensuring the overall team target is achieved.

• Responsible for the department Induction, training and development of all new employees within your team.

• Coaching, mentoring, training, upskilling, assist with one to ones and performance plans for all team members.

• Provide analysis and reports of team’s performance and individual performance.

• Working closely with the Sales Manager to ensure sales and service performance is maintained always with weekly reporting.

• Deliver effective customer service in a polite and professional manner to retain and develop customer base.

Skills and Experience:

• Previous leadership experience in sales environment or sales professional with minimum of two years sales experience

• Ability to manage a team to deliver targeted results.

• Strong influencing and negotiation skills.

• Excellent communication skills, both written and verbal and attention to detail.

• Problem solving skills, self-motivated and ability to motivate others.

Company Benefits:

• Reward and recognition awards

• Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Sky TV

• Ongoing training and development

• Free Tea/Coffee and fresh fruit

About Us

We are a family owned and run company located minutes from Horsham Town Centre.

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Contracts and Compliance Officer £35,000 - £40,000 depending on experience. Plus discretionary bonus

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Location:      Horsham, West Sussex.

Holiday:    25 days, increasing to 30 with service.

The role: 

Reporting to the COO, the Contracts and Compliance Officer will be ultimately responsible for all compliance and contract functions across the business. 

Key Responsibilities: 

• Implement and monitor policies and controls in accordance with recognised best practice and in line 

   with ISO 9001:20.5, ISO 27001 and ISO 27000-1.

• Review contractual terms and conditions for their acceptability.  

• Coordinate inputs from the sales, finance and service teams to structure contracts.

• Ensure complete and ongoing compliance with regulatory bodies / legislations.

• Carry out detailed analysis and assessments to identify risks to new and existing processes.

• Implement best practice across the business making sure that new legislation is being adhered to.

• Work with internal and external teams to manage and roll out compliance changes. 

• Review 3rd party and legal contracts.

• Provide compliance training to new and existing employees.

• Liaise with auditors and address and non-compliance, recommendations or observations.

 

Key Requirements: 

• Experience of working with the principles and controls surrounding ISO 9001:20.5, ISO 27001 and 

  ISO 27000-1.

• Previous experience of a management role in an operations or compliance function.

• Excellent skills in monitoring risks and applying contingency plans.

• Excellent contract management skills.

• Proven track record of rolling out compliance change across a business.

• Outstanding written and verbal communication skills.

• Problem solving and analytical skills.

• The ability to build strong working relationships, networking and negotiation skills.

• Customer focussed including understanding of customer requirements and customer care. Confident

   to deal at all management levels

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 220254. 

 

Handyman £24,000

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Salary: £24,000

Location: Horsham, West Sussex

Working hours: Full time hours (40 hour week), however, flexibility is essential.

The successful candidate will have overall responsibility for the day to day maintenance - reactive and preventative, both of the Global 4 Communications office and the private home of the CEO.

They will be expected to work at both properties, ensuring all works are delivered to a high standard and completed within agreed time frames.

The role:

General maintenance of equipment and buildings, including - but not limited to:

• Changing light bulbs or repairing wiring and fuseboxes.

• Maintaining and installing new landscaping such as drive area, parking area and any other stone or flagged areas.

• Performing basic repairs of the air-conditioning, and/or plumbing - such as bathroom tap and drainage.

• Maintenance of living space, including decorating and repairs.

• Complete repairs that may not require a specialised technician.

• To liaise with contractors as necessary.

• Maintain the exterior throughout the seasons - such as guttering and roof tiles.

• Maintain swimming pool - treat weekly and PH test on a regular basis.

• Perform preventative and predictive maintenance on buildings and facilities.

• Liaise with gardener weekly for rubbish removal.

• Maintain tools and equipment -service/repair as required.

• Weekly check of light bulbs, water supplies/leaks both inside and out.

• Identify areas that may require specialist maintenance or repair.

• To keep both the office and domestic property well repaired.

Required skills:

• Multi trade experience.

• Conversant with current H&S legislation.

• Good time management skills.

• Organised and tidy when working.

• Good communication skills.

• Self-motivated, pro-active and flexible at all times.

• Ability to work independently.

• Full, clean UK driving licence.

Applicants may have experience in the following roles: maintenance, handyman, facilities management or caretaker.

Company Benefits:

• Holiday entitlement 25 days increasing to 30 days with service (plus bank holidays)

• Free parking

• Pension scheme

• Childcare vouchers

• Sky TV

• Ongoing training and development

• Free Tea/Coffee and fresh fruit

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 220254. 

 

Internal Account Manager £26,000 + uncapped commission (OTE £35K)

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Basic salary: £26,000 plus uncapped commission (OTE £35K)

Location:      Horsham, West Sussex. 

Hours:          8.30am -5.30pm, Monday to Friday

Holiday:       25 days, increasing to 30 days with service (plus Bank Holidays).

The Role:

To build positive relationship with the B2B internal customer base, to retain existing customers and maintain high customer retention levels. To meet targets by upselling new products/hardware to existing customers. selling and obtaining referrals for new business opportunities. Working with the Field Sales Team, handing over new referrals from existing customers.

Key Responsibilities:

• Grow and develop our existing customers base, by taking incoming sales enquires.

• Introduce additional product lines and new platforms to our existing customers.

• Upsell to existing customers.

• Answer customer queries.

• Update customer information on the in-house CRM System.

• Opportunity tracking / pipeline development.

• Keeping customers up to date with regards to installations / projects.

Key Requirements:

• Previous sales/account management experience. 

• Excellent communication skills, both written and oral. 

• Able to meet and exceed targets.

• Fact finding/determining a customer’s needs.

• Self-motivated, financially driven and focused.

• Clear and confident telephone skills.

• Ambitious and hard working.

• High attention to detail.

• Telecoms experience preferred.

Company Benefits:

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Pension scheme.

• Childcare vouchers.

• Death in service benefit.

• Sky TV.

• Free tea and coffee.

• Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

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