Internal Account Manager £26,000 + uncapped commission (OTE £35K)

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Basic salary: £26,000 plus uncapped commission (OTE £35K)

Location:      Horsham, West Sussex. 

Hours:          8.30am -5.30pm, Monday to Friday

Holiday:       25 days, increasing to 30 days with service (plus Bank Holidays).

The Role:

To build positive relationship with the B2B internal customer base, to retain existing customers and maintain high customer retention levels. To meet targets by upselling new products/hardware to existing customers. selling and obtaining referrals for new business opportunities. Working with the Field Sales Team, handing over new referrals from existing customers.

Key Responsibilities:

• Grow and develop our existing customers base, by taking incoming sales enquires.

• Introduce additional product lines and new platforms to our existing customers.

• Upsell to existing customers.

• Answer customer queries.

• Update customer information on the in-house CRM System.

• Opportunity tracking / pipeline development.

• Keeping customers up to date with regards to installations / projects.

Key Requirements:

• Previous sales/account management experience. 

• Excellent communication skills, both written and oral. 

• Able to meet and exceed targets.

• Fact finding/determining a customer’s needs.

• Self-motivated, financially driven and focused.

• Clear and confident telephone skills.

• Ambitious and hard working.

• High attention to detail.

• Telecoms experience preferred.

Company Benefits:

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

• Free on-site parking.

• Pension scheme.

• Childcare vouchers.

• Death in service benefit.

• Sky TV.

• Free tea and coffee.

• Free fresh fruit.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Customer Service Advisor £20,000 - £21,000 + OTE £3,000

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Due to the growth of the company and our partnership with Sky TV, we are currently looking for a Customer Service Advisor to join our fantastic team in our Horsham office.

This exciting opportunity is for the residential Home Telecom division, run by Global 4 Communications. Rated ‘Great’ on Trustpilot for our service and with partnerships with over 4,000 trusted letting and estate agents, providing excellent customer service is at the heart of what we do. We are all about happy staff = happy customers, which why we offer a competitive salary, plus excellent benefits, including:

• Discounted Broadband, Fibre, Sky TV and Sky Mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank 
holidays
• Commission scheme (£3,000 OTE per annum)
• Death in service benefit
• Friday Beer and wine fridge
• Free fresh fruit, tea and coffee

What should I expect on a day to day basis? 
As a Customer Service Advisor, you will be looking after our customers who may be looking to change, upgrade, or cancel their services. Dealing with queries and complaints over phone, webchat, email and social media, you will need to be able to think fast and deal with challenges, turning them into a positive experience. You will promote our products and services to our customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer.

What do we expect from you?
The ideal person to join our friendly team will be:
• Confident and professional on the phone
• Friendly, energetic and able to build relationships
• Experienced in customer service or call centre (minimum 1 year)
• Self-motivated with a positive attitude
• Experienced in sales (preferred)

Basic Salary £20,000 - £21,000 depending on experience, + OTE £3,000
Hours: Monday to Friday 8.30 am - 5.30pm plus a minimum one Saturday a month 9am - 1pm (paid at time and a half)
 

Senior Provisioner £27,000 - £30,000, depending on experience.

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Hours are Monday to Friday 8.30am - 5.30pm

Location Horsham, West Sussex

Responsible for the provisioning of telecommunications products and services in a B2B environment. This includes Phone systems, digital & analogue telephone lines, mobile provisioning and data solutions.

We are looking for someone who is customer service focussed, has excellent communication skills and telecoms experience.

Key Responsibilities:

  •         Corporate account management.
  •         ASM management of large MPLS networks.
  •        Timely processing of customer orders on various systems and portals, managing the project to completion.
  •        Following supplier escalation paths, including DSO to facilitate timely installations
  •         Managing suppliers such as BT Openreach, NEC, TalkTalk etc. 

Skills and Experience:

  • Strong Microsoft Office skills in Word, Excel and PowerPoint.
  • Experience of complex telecoms provisioning
  • Mobile provisioning ports with migrations
  • Assertive, self-starter and pro-active.
  • Exceptional organisational and planning skills.
  • The ability to prioritise and be flexible based on workload is essential as this is a role within a fast paced and demanding environment.
  • Line (ISDN2/30) provisioning.
  • SIP provisioning.
  • Number provisioning and management.
  • Number porting.
  • Ability to build a good rapport with both customers and colleagues.
  • Ability to handle complaints in a timely and professional manner.
  • Experience in DSO cases for orders e.g. approval.

 Benefits:

  • Discounted Broadband, Fibre, Sky TV, and Sky Mobile Packages.
  • Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays, Death in service benefit.
  • Friday fridge.
  • Free fresh fruit, tea and coffee.
  • Childcare Vouchers.
  • Eye care Vouchers.
  • Death in Service.
  • Pension.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

 Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

Faults Desk Coordinator £24,000

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Hours: Monday to Friday 8.30am - 5.30pm. In addition, one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

Global 4 Communications is seeking an experienced 1st Line Faults Desk Coordinator. This is an exciting role for a candidate passionate about customer service in a fast-growing telecommunications organisation. The role will require proactive investigation and resolution of reported faults from our residential customers.

Key Responsibilities:

• Diagnosing and resolving phone or broadband queries for our residential customers offering support for Broadband, Phone and PC as appropriate.

• Taking ownership of the customers’ situation, following it through to a successful conclusion, escalating where required.

• Managing all customers technical or fault queries promptly, demonstrating our expertise and company values at all times.

• Providing first contact resolution wherever possible to deliver a first- class customer experience within agreed timescales.

• To continually develop knowledge and keep up to date on changes in company operations, products, packages and services which will enable you to identify                further opportunities to improve customer experience and support the continual improvement of the company.

Key Requirements:

• Strong customer service skills and experience in a helpdesk environment.

• Excellent telephone techniques and manner.

• Excellent verbal and written communication skills.

• Service orientated attitude combined with a flair for pro-active problem solving to exceed customers’ expectations.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Credit Controller £23,000 - £25,000, plus bonuses (pro-rata), depending on experience.

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Do you have proven Credit Control experience, working as part of a busy team? Do you enjoy ensuring excellent customer service is provided to customers? Due to growth we now require a part-time Credit Controller. If you are looking for a company who can offer training, excellent basic salary on on-going career progression, please apply now…

Key Responsibilities:

• Contacting individuals or business customers when payment is overdue via telephone email & text

• Processing and generating reminder letters and monthly statements via mail merge

• Timely and effective collection of all debts and customer payments

• Using specialist computer databases to check credit records

• Creating reports from bespoke computer systems

• Negotiating repayment plans

• Processing payments

• Tracing missing debtors

• Starting legal proceedings if debts are not paid within an agreed time.

Key Requirements:

• Credit Control experience

• Attention to detail

• Confident with the ability to explain financial matters clearly

• Understanding of Excel

• Communication and listening skills

• You will need to be assertive and work well under pressure

• Good number skills and have a tactful telephone manner

Company Benefits:

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays)

• Buy and sell holiday

• Free parking

• Pension scheme

• Childcare vouchers

• Death in service benefit

• Sky TV

• Free tea, coffee and fresh fruit

• Ongoing training and development

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

Provisioning Administrator £20,000

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Hours are Monday to Friday 8.30am - 5.30pm 

The Customer Service Administrator is responsible for supporting the day to day operations of the Provisioning team.  This position will offer the opportunity for the right person to work in a mixed and varied role, gaining provisioning experience within a growing area of the business. This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.

The role:

• Monitoring and managing a central mailbox with incoming queries and requests.

• Building relationships with and managing our suppliers

• Collating purchase orders and purchase requisitions for the ordering of materials, goods and supplies

• Working with 3rd party business partners to provision all telephony services within our product portfolio.

• Ordering consumable items via third party suppliers and managing stock and distribution.

• Managing inventory and stock levels.

• Ensuring that all queries are resolved within service level agreements whilst providing exceptional customer service.

• Coordinate call records, reports and statistics provided by department managers. 

 

Key Requirements: 

• Strong Microsoft Office skills in Word, Excel and PowerPoint.

• Ability to work with minimum supervision/direction.

• Proven administrative experience.

• Assertive, self-starter and pro-active.

• Exceptional organisational and planning skills.

• Forward- thinking individual. 

• Attention to detail and problem-solving skills. 

• Excellent customer service skills.

• Prince 2 qualification would be beneficial, but not essential.

 

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Telephony and Network Engineer £21,000 to £26,000 (depending on experience), plus bonus and incentives

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Global 4 Communications is seeking a Telephony & Network Engineer 

Basic Salary: £21,000 to £26,000 (Dependent on experience), plus bonus and incentives.

Area: Horsham and South East England.

Who We Are:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

The Role:

Loads of experience? straight from college? or maybe just looking for a change in career. We consider all applicants with a passion for technology and a drive for progression. It doesn’t matter if you’ve never done anything like this before, as we provide industry leading training on all our products, so you’ll be brought up to speed in no time.

As one of our Telephony & Network Specialists you’ll be joining a fast-paced, on the road team, providing installation and on-site support for our hosted telephony products and business networks. You’ll be driving your own van providing support for a range of customers based all around the UK.

- Working Hours: Monday – Friday 08:30 – 17:30 

- Overtime opportunities and occasional out of hours cover. 

Along with all the Training, we'll provide you with everything you need to do the job: tools, clothing and a vehicle. If you’re the type of person who likes a challenge and is a technical minded problem solver then this is the role for you.

Your Future:

Upon starting with us, we’ll begin building your personal development plan. Allowing us to put together a true career path with milestones to achieve and prospects to aim for. 

Once every 3 months, you’ll be meeting with your line manager to discuss your progress and targets for the following quarter. 

Throughout your career with us there will be lots of opportunities to gain experience and qualifications to help with your development.

Key Responsibilities – after full training:

- Installation and maintenance of Telephony TDM and IP Business Phone Systems

- Implementing and maintaining small to large campus style as well as hosted SIP telephone systems.

- Installing and maintaining applications in call centre environments, including call queuing, agent control, reports and wallboards.

- Working on the NEC portfolio 

- Working on hosted solution

- Fault finding on VoIP networks.

- Working closely with the end customers to make sure that they understand and can use their new Telephone Systems and its applications.

- Installing and repairing CAT5/CAT6 network points

- Being part of an on-call rota.

- Occasional overnight stay will be required.

Must Haves:

- Possess a clean and valid UK driving licence.

- Enthusiasm 

- Desire to learn

Company Benefits:

- Desire to learn

- Reward and recognition awards.

- Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

- Buy and sell holiday scheme.

- Pension scheme.

- Childcare vouchers.

- Death in service benefit.

- Sky TV.

- Ongoing training and development.

- Mobile phone, laptop and Company car.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 220254. 

 

Customer Support Consultant £21,000 to £24,000 (dependent on experience)

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Who We Are:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

The Role:

Are you passionate about delivering quality Customer Service? Then this is the role for you.

Due to expansion & growth we are looking for talented Customer Service Consultants to join an ever-growing Customer Support team here at Global 4. 

Being a part of our excellent Customer Support Team means you’ll be providing broadband and 1st line technical support for our residential and business customers. Being pro-active and having a problem-solving mindset will be key to exceeding the customers’ expectations.

You and the Team will be the first voice our customers hear when reporting a fault, so it’s of paramount importance that the first impression they get is that of quality support and excellent levels of customer service. 

Your responsibilities will include:

• Diagnosing and resolving phone or broadband queries for our residential customers offering support for Broadband, Phone and PC as appropriate.

• Taking ownership of the customers’ situation, following it through to a successful conclusion, escalating where required.

• Managing all customers technical or fault queries promptly, demonstrating our expertise and company values at all times.

• Providing first contact resolution wherever possible to deliver a first- class customer experience within agreed timescales.

Your Future:

Upon starting with us we’ll begin building your personal development plan. Allowing us to put together a true career path with milestones to achieve and prospects to aim for. 

Once every 3 months you’ll be meeting with your line manager to discuss your progress and targets for the following quarter. 

Throughout your career with us there will be lots of opportunities to gain experience and qualifications to help with your development.

Key Requirements

• Strong customer service skills.

• Excellent telephone techniques and manner.

• Excellent verbal and written communication skills.

• Strong IT Skills 

• Experience troubleshooting Technical Problems

• Service orientated attitude combined with a flair for pro-active problem solving to exceed      customers’ expectations.

Company Benefits:

• Reward and recognition awards.

• Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays).

• Buy and sell holiday scheme.

• Pension scheme.

• Childcare vouchers.

• Death in service benefit.

• Sky TV.

• Ongoing training and development.

• Mobile phone, laptop and Company car.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 220254. 

 

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