Residential Sales Representative £19,760 - £21,000 + OTE £8,200

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Basic Salary: £19,760 - £21,000 depending on experience, + OTE

Location:        Horsham, West Sussex.

Holiday:         25 days, increasing to 30 with service.

Hours:      Monday to Friday 08:30am - 5:30pm including one Saturday a month 9:00am - 1pm (overtime paid at time and a half)

Due to the growth of our business we are currently looking to recruit a group of Sales Representatives to join our fantastic team in our Horsham office. Over the past couple of months the team has been steadily growing and we are thrilled with the successes of our new recruits. 

 

Run by Global 4 Communications, this exiting role offers the opportunity to represent major brands, such as Ovo Energy, Spark Energy, Home Telecom, Weekly Broadband and many more. With over 4,000 trusted letting and estate agencies as partners, providing excellent customer service is at the heart of what we do. This is underlined in our fantastic rating of ‘GREAT’ on Trustpilot! We are all about happy staff = happy customers, which is why we offer a competitive salary, plus excellent benefits, including:


• Discounted broadband, fibre, Sky TV and Sky mobile packages
• Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays (rota)
• Buy and sell holiday scheme
• Commission scheme on upselling and contracts (£8,200 OTE per annum)
• Death in service benefit
• Free fresh fruit, tea and coffee
• Free onsite parking
• Fun incentives.
• Beer Fridge Friday!


What should I expect on a day to day basis?


As a Sales Representative, you will be at the heart of helping customers arrange their essential services when moving home, such as Broadband, TV and Energy. Moving home is one of the most stressful times in our customers lives, so helping take the stress away is what we are all about. Dealing with potential customers over the phone, web chat, email and social media, you will need to be able to think fast and deal with objections, turning them into a positive experience. You will promote our products and services to potential customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer. Comprehensive ongoing training is provided which gives ambitious team members the opportunity to progress within the organisation to higher rewarding roles.


What do we expect from you?


The ideal person to join our close team will be:
• Confident and professional on the phone
• Friendly and able to build relationships
• Self-motivated with a positive attitude
• Target driven
• Experienced in sales (preferred)
• Open to learning new skills

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Billing Administrator £21,000 - £24,000, depending on experience

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Hours are Monday to Friday 8.30am - 5.30pm & Saturday 9am – 1pm on a rota basis (paid at time & a half)

Location Horsham, West Sussex

We are currently recruiting for a Billing Administrator to join our accounts department at Global 4 Communications.

 The Billing Administartor position will offer the opportunity for the right person to gain Accounts and Billing experience within a growing area of the business.

 Areas of the Billing Administrator’s responsibilities will include – but are not restricted to:

·         Ensuring the accuracy and maintaining of customers’ monthly accounts, both residential and business.

·         Dealing efficiently with any customer queries regarding their accounts.

·         Raising charges and credits to accounts.

·         Calculating any refunds that are due to customers.

·         Dealing with customers both on the telephone and by email.

·         Provide reconciliation reports and review reports, ensuring that the customers’ bills are accurate.

·         Maintain all aspects of the billing import and export process of service charges and usage charges within the billing and CRM systems: including reconciling invoices.

·         Tracking all queries and ensuring that they are accurately recorded against the customers’ account.

·         Manage and maintain accurate pricing throughout systems.

·         Close liaising with the Credit Control department and liaising with external suppliers regarding charges.

·         Liaising with suppliers, managing disputes and investigating engineer charges

·         Working with strict deadlines on weekly and monthly basis to ensure a smooth bill run. 

 This is a great opportunity to join a rapidly growing organisation with genuine prospects of progression.

 A successful candidate should have -

  Strong customer focus.

·         Comfortable in using Microsoft Excel and willing to learn in becoming an intermediate user.

·         Excellent telephone manner and communication skills.

·         To be able to prioritise work and to be able to work on their own initiative.

·         Strong team ethic.

·         Adaptable: able and willing to use the companies billing platform and other software.

·         Highly analytical in approach to the work undertaken.

·         Excellent attention to detail.

·         Problem Solving skills.

           Good sense of humour!

 Desirable knowledge and experience:

 

·         Experience working within billing

·         Experience working for a Telecommunications or Managed Service Provider

 About Us

Global 4 and Home Telecom are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 and Home Telecom are proud to be an Equal Opportunities and a Living Wage employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Marketing Manager £35,000 - £40,000

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Global 4 Communications is seeking is seeking a Marketing Manager

Salary £35,000 - £40,000 dependant on experience 

Hours are Monday to Friday 08:30 – 17:30 

Location Horsham, West Sussex

 

We are currently looking for an experienced individual to head up our new marketing division within Global 4. 

As an organisation we are going through a very busy and exciting period of growth, with this growth comes the need for a strong marketing function to support the business. Our Global 4 Communications group is currently turning over £26m and employing 100 people in Horsham West Sussex.

As a business we focus on two key areas B2B and B2C, we have a strong presence in both areas but we’re looking to take the business to the next level!

We need to strengthen our brand in the B2B environment through press, exhibitions & digitally. Then approach our 50,000 residential clients with upgrades and additional products through direct mail, email, text and social media.

This position will report directly into our Managing Director and will be responsible for managing our Junior Marketing Designer.

 

Key Responsibilities/Requirements: 

·         Working closely with the board of directors to deliver key marketing strategies 

·         To design a planned marketing approach for a rolling 12-month period

·         To be able to guide, advise and work closely with teams across the business on any marketing queries 

·         To grow the marketing function within Global 4 supporting our existing Junior with their development and learning 

·         To be able to work in a hands-on environment where you will manage the design through to the execution 

Skills and Experience:

·         Assertive, self-starter and pro-active

·         Exceptional organisational and planning skills

·         Forward- thinking individual

·         Attention to detail 

·         People management experience (desirable)

·         Strong internal stakeholder management skills 

Company Benefits:

·         Discounted Broadband, Fibre, Sky TV and Sky Mobile packages

·         Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

·         Death in service benefit

·         Pension

·         Friday fridge!

·         Free fresh fruit, tea and coffee.

·         Eye care Vouchers

If you think that you would be a suitable applicant, please get in touch to discuss the role in more detail. You can contact our recruitment team on 01403 220254 or using recruitment@global4.co.uk.

 

 

 

 

 

Customer Support Specialist £19,760 - £23,000 dependant on experience

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Customer Support Specialist  

Salary: £19760.00 - £23k dependant on experience 

Hours: 8:30 – 5:30 Monday to Friday plus minimum of 1 Saturday a month on a rota basis between the hours of 9:00 – 1:00  

Holiday: 25 days + bank holidays 

Location: Horsham, West Sussex 

As one of our Customer Support Specialists you will play a crucial role in providing solution support for our business and our residential customers. This is a fast paced and exciting role, which would be a perfect fit for an individual looking to progress within an office environment. 

This position will involve managing phone calls, live chat and working within our ticketing system to support our large client base.

The ideal candidate for this role, will be enthusiastic with a passion for customer service and problem solving, whilst also having a keen interest in IT/technology.

Please note that a full training program will be provided for this exciting role.

Key Responsibilities:

·   Delivering outstanding customer service to our customers via telephone, email and instant message

·   Diagnosing and resolving a multitude of telecoms and broadband queries for our residential customers offering support for Broadband, Phone and PC as appropriate

·   To record all essential information accurately

·    Prioritise customer queries or requests

·    Communicate with customers demonstrating high levels of professionalism

·     Work to Service Level Agreements and specified targets and objectives

Key requirements: 

  •          Good problem-solving ability
  •          Friendly, energetic and able to build relationships
  •          Self-motivated with a positive attitude
  •          Confident and professional on the phone
  •          Maintain thorough and accurate system records
  •          Go the extra mile to engage customer
  •         Able to work on own or as part of a team
  •          Strong phone contact handling skills and active listening
  •          Ability to multi-task, prioritize, and manage time effectively
  •          Forward- thinking individual
  •          Strong IT Skills

Benefits: 

  •          Career progression opportunities
  •          Training & support
  •          Buy and sell holiday scheme
  •          2x death in service
  •          Pension contribution
  •          Fun office environment        
  •       Free tea, coffee and fruit provided
  •          Onsite parking

About Us:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Telesales Manager £36,000 - £38,000 depending on experience, + OTE

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 Basic Salary: £36,000 - £38,000 depending on experience, + OTE

 Hours: Monday to Friday 8.30am - 5.30pm.

 Holiday: 25 days, increasing to 30 with service

 Location: Horsham, West Sussex

 The role:

 A fantastic opportunity has arisen for an experienced Telesales Manager to join an expanding Residential Sales Division. Due to acquisitions, this is a newly created role which requires a knowledgeable and proven Sales Manager; to drive sales and engagement. We are looking for someone who is a natural leader; to energise and engage a team with varying levels of experience.

 Key Responsibilities:

Managing and responsible for a sales team of up to 20 people, leading by example

Provide analysis and reports of team’s performance and individual performance

Implementing sales strategies to meet targets

Ensuring individual and team daily/ weekly/monthly KPIs and targets are achieved

Conduct daily sales meetings to develop and motivate the team

Implement team incentives and commission structures

Develop and implement strategies to maximise all leads

Effectively communicate the team sales targets to each individual team member ensuring the overall team target is achieved

Responsible for the development of all new employees within the team

Coaching, mentoring, training, upskilling, one to ones and performance plans for all team members

Adhere to company policies and procedures and legislative requirements

Working closely with the Director to ensure sales and service performance is maintained - with weekly reporting.

Key Requirements:

Proficient in Microsoft Excel

Minimum of 2 years management experience

Experience in training, coaching, and maintaining high performance of the sales team

Responsible for the development of all new employees within your team

Implementing sales strategies to meet sales targets

Experienced, motivated and team focused with a positive attitude

Proven record of strong telesales skills

Excellent organisational and administrative skills

Excellent team builder, motivator and who thrives on challenge

Trustworthy, professional, and reliable.

Company Benefits:

Reward and recognition awards

Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays)

Free parking

Pension scheme

Death in service benefit

Sky TV

Ongoing training and development

Free fresh fruit, tea and coffee

 About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

Business Development Manager £40,000 plus car allowance OTE £120k+

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Business Development Manager

Salary: £40k Basic, plus car allowance OTE £124k.

Hours:      8:30 – 17:30, Monday to Friday

Holiday:  25 days increasing to 30 days with service

Location: Horsham, West Sussex

The role:

This is a fantastic opportunity for an experienced new business hunter to join a growing company. We are looking for this individual to solely concentrate on building and growing our client base. We have a highly successful Account Management Team, but the purpose of this role is to focus on winning and sourcing new business in line with our growth plans.

The successful candidate will be expected to provide exceptional service to our prospective clients; as well as meeting targets set by the Sales Manager. You will work closely with our Mobile & Energy and Account Management teams to follow up on any leads they present to you, as well as building and creating your own new business relationships.

You must be prepared to hit the ground running and get on the phones to scope out and build your own pipeline through setting up both video & face to face meetings, following these through to completion. You will be presenting quotations for VoIP telephony, data circuitry and capturing leads for our Mobile & Energy division, which will also earn you commission.

 

Key responsibilities:

·         To grow the Global 4 B2B client base.

 

·         To provide a high-level professional service to all prospective clients.

 

·         Responsible for sourcing new business through a variety of channels.

 

·         Establishing new relationships and building a good client pipeline.

 

·         Attending any exhibitions/seminars where new business opportunities may develop.

 

·         Keeping up to date with our latest products and services.

 

Key requirements:

·         Proven sales experience in a similar role.

 

·         Experience of working within the telecoms industry (highly desirable).

 

·         Excellent communication skills.

 

·         The ability to use your own initiative to remain competitive in the market.

 

·         Self-motivated and hardworking individual.

 

·         Proven experience of working with and exceeding targets.

 

·         Confident with both telephone and face to face interaction with clients.

 

·         Financially and target driven

 

·         Exceptional attention to detail

What can we offer you?             

·             Holiday entitlement 25 days; increasing to 30 days with service (plus bank holidays).

  • Discounted Broadband, Fibre, Sky TV, and Sky Mobile Packages.
  • Buy & sell holiday scheme.
  • Death in Service benefit.
  • Pension contribution 
  • Career progression opportunities 
  • Company bonus scheme 

·       About Us:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

 

 

 

 

 

 

 

 

Mobile & Energy Specialist £23,000 - £28,000 plus commission

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Mobile & Energy Sales Specialist

Salary: £23k - £28k based upon experience plus uncapped commission

Hours: 8:30 – 5:30 Monday to Friday

Holiday: 25 days + bank holidays

Location: Horsham, West Sussex

We have a fantastic opportunity for a promising sales individual to join our growing business. Global 4 Communications has recently established a Mobile & Energy department within the Sales team. We are looking for a keen, driven and energetic addition to the team as part of its expansion.

The role is ideal for someone who has sales experience and is looking to push their career to the next level. You will be surrounded by a team of highly experienced sales professionals who will provide support and mentoring on a daily basis.

The successful applicant will be responsible for engaging the existing & loyal customer base of Global 4, cross-selling mobile & energy contracts alongside handling and providing leads to the fixed line & data side of the Sales team.

The successful candidate will be expected to provide exceptional service to our existing clients as well as meeting targets set by the Sales Manager.

The role will be an office based role, however on a rare occasion there may be the requirement for the individual to attend a customer premises to discuss the conclusion of an order or review of an estate.

Responsibilities:

·         To provide exceptional service to our new and existing customers.

 

·         To liaise with Global 4 Customers and provide details of our new Mobile and Energy products to generate leads and sales.

 

·         To maintain and update customer accounts and records.

 

·         To take incoming calls and manage product queries from customers.

 

·         Utilising the Global 4 database to ensure that sales targets are met.

 

·         Promoting Global 4 products at all times, generating leads (that will earn you. commission) for other divisions within the sales team where possible.

Key requirements:

·         Proven sales experience.

 

·         Strong literacy in Microsoft Office products including Outlook, Word, Excel & PowerPoint.

 

·         Excellent communication skills.

 

·         The ability to use your own initiative to remain competitive in the market.

 

·         Self-motivated and hardworking individual.

 

·         Confident on the phone.

 

·         Financially driven.

 

·         Experience of working to KPI’s and hitting monthly targets desirable.

 

·         Exceptional attention to detail.

 

·         Experience of working in a fast-paced environment.

Benefits:

·         Uncapped commission structure – high earning potential.

 

·         Lead generation commission structure.

 

·         Career progression opportunities.

 

·         Training & support.

 

·         Team days out.

 

·         Buy and sell holiday scheme.

 

·         Death in service.

 

·         Pension contribution.

 

·         Fun office environment.

About Us:

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. 

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

Web PHP Developer £40k

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Global 4 Communications is seeking an experienced Web PHP Developer

 Hours: Monday to Friday 8.30am to 5.30pm

Location: Horsham, West Sussex

 Salary: £40k

With an expanding team and launch of new projects, a PHP / Web Developer position has arisen. You will be a key technical member taking up a valued position within the business. Our development team supports all areas of the business including:

·         Responsive website/web application development

·         Providing statistics that can be displayed on the wallboards in each room/department

·         Improving performance of existing websites and applications

·         E-commerce online sign up form

·         CRM systems

·         Server management

·         Database management

 Web / PHP Developer Key Responsibilities:

·         Supporting our existing development team with our ever-increasing requirements.

·         Using your experience to develop new and exciting solutions.

·         Opportunity to influence the development process.

·         Assist the team to your team to ensure deadlines are met.

Web / PHP Developer Skills and Experience:

·         PHP, HTML5, CSS, MySQL, AJAX, JQuery, JavaScript, Laravel, vue, vuetify and graphql

·         Candidates considered with a minimum 2 years of commercial experience

 

Additional Skills and Experience: 
Candidates must have experience of Laravel and ServiceNow.

Experience of Linux, SASS, DevOps, Webpack and GIT would be a distinct advantage.

 

Working for Global 4:
Global 4 and Home Telecom are a family run company and offer a fantastic working environment. There are numerous charity events across the year, team building days, a good social life, training opportunities. The office has free onsite parking and is within walking distance from the town centre, train station and bus stops.


Company Benefits:

·         Reward and recognition awards.

·         Holiday entitlement 25 days- increasing to 30 days with service (plus bank holidays).

·         Pension scheme.

·         Death-in Service benefit.

·         Discounted Sky TV.

·         Ongoing training and development.

·         Free Tea/Coffee and fresh fruit.

 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

Executive Assistant £32k

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Due to the growth and expansion of Global 4, we are currently looking for an experienced Executive Assistant/Office Manager to provide support to our Chief Executive Officer and Managing Director with the day to day running of the business.

 This is a great opportunity for someone who is looking for an exciting and challenging role within a growing family run business.

Applicants should have:

·         Have a minimum of 4 years’ Executive Assistant experience at corporate level.

The ideal person to suit this role will be:

·         Confident and assertive

·         Observant with excellent attention to detail

·         Able to build relationships with colleagues and suppliers

·         Advanced Office 365 skills; particularly Excel, Word & PowerPoint

·         Self-motivated with a positive attitude

·         An excellent communicator, both verbally and written

·         Professional, resilient, calm, and highly organised

·         A fast thinker with the ability to work under pressure and work with strict deadlines

·         Open to learning new skills

Company benefits:

·         Discounted broadband, fibre, Sky TV, and Sky mobile packages

·         Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

·         Buy and sell holiday scheme

·         Company Bonus Structure

·         Free lunch once a month!

  • Death in service benefit
  • Free fresh fruit, tea, and coffee
  • Fun incentives.
  • Beer Fridge Friday!

About Us

 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations. 

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 220254 

Remote Telesales Executive £16 per hour OTE

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Sales by Service Representative – Remote working £16ph OTE.

 

Hours – This role can be offered on a part time or full time basis with flexible hours. A part time contract would consist of a minimum of 20 hours per week and a full time contract would be 40 hours per week. The telephone opening hours are between 08:30 and 20:00 Monday – Friday and between 09:00 17:00 on a Saturday, where shifts can be agreed between these.

 

We are currently looking for a Sales by Service Representative to join our fantastic team on a remote working contract.  The contract will run for an initial period of 3 months with the potential for extension.

Run by Global 4 Communications, this exiting role offers the opportunity to represent major brands such as Home Telecom and Weekly Broadband and many more. With over 4,000 trusted letting and estate agencies as partners, providing excellent customer service is at the heart of what we do.


What should I expect on a day to day basis? 

As a Sales Representative, you will be at the heart of helping customers arrange their essential services when moving home, such as Broadband, TV and Energy. Moving home is one of the most stressful times in our customers lives, so helping take the stress away is what we are all about. Dealing with potential customers over the phone, web chat, email and social media, you will need to be able to think fast and deal with objections, turning them into a positive experience. You will promote our products and services to potential customers, whilst building relationships and developing your experience. Working in a fast-paced environment, you will need to be able to easily adapt to each circumstance to impress and win over the customer. Comprehensive ongoing training is provided which gives ambitious team members the opportunity to progress within the organisation to higher rewarding roles as previously mentioned.

The role involve no cold calling and new warm leads provided on a daily basis.

What do we expect from you?

The ideal person to join our close team will be:

·         Confident and professional on the phone

·         Have a dedicated home working space

·         Outbound calling experience

·         Comfortable to make 30 calls an hour & achieving 2 sales per hour

·         Friendly and able to build relationships

·         Self-motivated with a positive attitude

·         Target driven

·         Experienced in sales (preferred)

·         Open to learning new skills

Please note a secure broadband connecting will be required to be suitable for this role.

Credit Controller £21k - £24k + bonuses

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Hours:                    Monday to Friday, 08:30 – 17:30, and one Saturday per month 9am-1pm (paid at time and a half overtime)

Do you have proven Credit Control experience, working as part of a busy team? Do you enjoy ensuring excellent customer service is provided to customers? Due to growth we now require a Credit Controller. If you are looking for a company who can offer training, excellent basic salary on on-going career progression, please apply now!

Key Responsibilities:

·         Contacting individuals when payment is overdue predominantly via telephone (daily call targets), email & text

·         Processing and generating reminder letters and monthly statements via mail merge

·         Timely and effective collection of all debts and customer payments

·         Using specialist computer databases to check credit records

·         Creating reports from bespoke computer systems

·         Negotiating repayment plans

·         Processing payments

·         Tracing missing debtors

Key Requirements:

·         Credit Control experience

·         Attention to detail

·         Confident with the ability to explain financial matters clearly

·         Understanding of Excel

·         Communication and listening skills

·         You will need to be assertive and work well under pressure

·         Good number skills and have a tactful telephone manner

·         Sense of humour!

Company Benefits:

·         Holiday entitlement 25 days’ increasing to 30 days with service (plus bank holidays)

·         Buy and sell holiday

·         Opportunity to earn bonus on team and individual targets

·         Free parking

·         Pension scheme

Death in service benefit

·         Discounted broadband & Sky TV 

·         Free tea, coffee and fresh fruit

·         Ongoing training and development

 About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

Customer Partner – Sales and Customer Service £19,760 - £21,000 depending on experience, + OTE £9,000 + Saturday Overtime = £32,000 expected take home.

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Due to the growth of our telecoms company and our partnership with Sky TV and ESB Energy, we are currently looking for a Customer Partner to join our newly formed Customer Promotions Team in our Horsham office.

We need a dedicated Customer Partner to join us – people who can build a personal connection with our customers, working in a fast-paced environment.  You will need to think fast, be able to easily adapt to every circumstance, communicate confidentially to impress and win over our customers, ensuring we offer them an excellent customer experience.

Our contact centre is a busy place, you will be ensuring excellent levels of service to our residential customers, whilst being able to deliver strong sales performance both personally and within the team. You will be making approx. 150 outbound calls per day along with webchats, to our existing customers, proactively looking to retain our customers by promoting our products and services, upselling and cross selling our products, helping them make the most of the services they have with us. Be able to turn any negative experiences into positive experiences, whilst working to set targets and KPI’s.  Comprehensive training is provided which gives ambitious team members the opportunity to build a long career and develop further within this role.

This position comes with a generous commission scheme and ongoing incentives, which is linked into our individual performance targets, covering; new contracts, call performance, accuracy, add on conversion and workload management.

The ideal person to join our friendly team will have the following skills:

·         Confident and professional on the phone

·         Friendly, energetic, and able to build relationships

·         Thrive in a busy sales environment and enjoys working to targets

·         Actively listening and looking for opportunities to promote our products

·         Experienced in customer service or contact centre environment (minimum 1 year)

·         Self-motivated with a positive attitude

·         Experienced in sales and/or retentions (preferred but not essential)

·         A quick thinker, able to think on their own feet

We are all about happy staff = happy customers, which why we offer a competitive salary, plus excellent benefits, including:

·         Discounted Superfast Broadband, Fibre, Sky TV and Mobile SIM packages

·         Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

·         A generous commission scheme (£9,000 OTE per annum)

·         Death in service benefit

·         Pension

·         Friday Beer and wine fridge

·         Company lunches

·         Company bonus scheme

·         Fun incentives

·         Paid Charity leave

·         Free fresh fruit, tea, and coffee.

·         Eye care Vouchers

 

 About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

Sales Appointments Executive (B2B) Basic Salary: £22,000 OTE: £40,000 (£22k + £18k) – Uncapped commission

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The Position

Global 4 are seeking to employ hard-working and driven individuals wishing to develop a career in sales and the technology space.

 This role involves targeting decision makers via telephone and social media to schedule both video and face to face appointments for the field-sales team.

 Progression to Account Manager / Senior Account Manager / Business Development Manager available to candidates displaying the drive & determination to forge a career path within the business.

 To be considered for this role you will need to demonstrate successful B2B telesales or B2B sales support experience, excellent interpersonal, telephone and influencing skills and the ability to listen to qualify a sales opportunity.

Key Requirements: 

·         Excellent communication, influencing and customer service skills

·         Experience in an outbound sales environment

·         The ability to work effectively with an existing field sales team

·         Enthusiastic, financially driven and target focused

 

 Company Benefits:

·         Discounted Broadband,

·         Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

·         Death in service benefit

·         Pension

·         Friday fridge!

·         Company lunches

·         Company bonus scheme

·         Fun incentives

·         Paid Charity leave

·         Free fresh fruit, tea, and coffee.

·         Eye care Vouchers

 

 About Us 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee

satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.  Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

  

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

Sales Appointments Executive (B2B) Working from home Basic Salary: £22,000 OTE: £40,000 (£22k + £18k) – Uncapped commission

telephone systems down arrow telephone systems up arrow

The Position

Global 4 are seeking to employ hard-working and driven individuals wishing to develop a career in sales and the technology space.

 This role involves targeting decision makers via telephone and social media to schedule both video and face to face appointments for the field-sales team.

 Progression to Account Manager / Senior Account Manager / Business Development Manager available to candidates displaying the drive & determination to forge a career path within the business.

 To be considered for this role you will need to demonstrate successful B2B telesales or B2B sales support experience, excellent interpersonal, telephone and influencing skills and the ability to listen to qualify a sales opportunity.

Key Requirements: 

·         Excellent communication, influencing and customer service skills

·         Experience in an outbound sales environment

·         The ability to work effectively with an existing field sales team

·         Enthusiastic, financially driven and target focused

 

 Company Benefits:

·         Discounted Broadband,

·         Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

·         Death in service benefit

·         Pension

·         Friday fridge!

·         Company lunches

·         Company bonus scheme

·         Fun incentives

·         Paid Charity leave

·         Free fresh fruit, tea, and coffee.

·         Eye care Vouchers

 

 About Us 

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee

satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.  Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

  

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

Sales Administrator – Part-time, 27.5 hours per week; 08:30 – 14:30 Monday to Friday £13,337 - £14,437, depending on experience

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Due to the growth of our outsource partner Ovo Energy Group (with over 1.5 million customers), we are currently looking for a Residential Sales Administrator to join our fantastic team in our Horsham office. This is a newly created role to support our thriving residential sales division.

We are seeking an efficient, confident, pragmatic customer service/resolution specialist to support our busy sales function on a day-to-day basis.

If you have a keen eye for detail and enjoy working within a fast-paced team environment, then this may be the role for you.

Daily Responsibilities:

 Taking a varied selection of inbound calls which will require handling/directing and potential problem solving and assistance

·         Distribution of specific call back requests to individual agents, departments, or our external service partners

·         Good understanding and working knowledge of our CRM and phone systems - full training will be provided

·         Daily management of emails and feedback forums

·         Responding in good time to customer queries/specific requests/issues via email

·         Distribution of sales emails to specific agents/departments and responses

 The ideal candidate will hold the below skills/attributes:

 Proficient across Microsoft Office; particularly excel.

·         Confident in decision making

·         Enthusiastic

·         Good verbal and written skills

·         Great team player

·         Ability to work independently

·         The ability to problem solve

·         Work to deadlines

 Company Benefits:

·         Discounted Broadband,

·         Up to 30 days holiday (25 days, increasing to 30 with service), plus bank holidays

·         Death in service benefit

·         Pension

·         Friday fridge!

·         Company lunches

·         Company bonus scheme

·         Fun incentives

·         Paid Charity leave

·         Free fresh fruit, tea, and coffee.

·         Eye care Vouchers

 Please bear in mind that as this role is newly created, the daily duties and responsibilities may change overtime to reflect the needs of the business.

About Us

Global 4 are leading providers of telephony solutions and services in both business to business (B2B) and business to consumer (B2C) markets. There are two things we are passionate about - employee satisfaction and our customers. We are committed to delivering first class customer service, achieved through continuous on-going employee development, reflected in our various awards and accreditations.

Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer.

For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk  or by telephone on 01403 220254. 

 

 

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