If you are transferring multiple numbers over to Global 4 you will receive a migration plan that will provide you with dates the numbers will be moved over, these are built around yourselves and when you want the porting to be done. On a Same SIM migration your numbers will be moved as soon as possible as no SIM swaps would be required and down time will be mitigated.

For single SIMs and migrations one of our team will be in touch to get a date booked in for the migration and you will be notified the day before.

You can make changes to your account by visiting your online portal where you will be able to edit names and subsites as well as raise tickets. For any SIM swaps, bars or number changes please get in touch with your account manager.

Your device will not be network locked so you are not tied into using one network within the device and do not need to worry about unlocking the device.

If you are having problems with roaming whilst abroad, there are a few factors that may impact your roaming, before you leave, please check for any bars on the account that may impact your usage whilst abroad. Firstly, make sure you have got your data roaming enabled on the handset this can be found in the settings of the device. If the bellow does not work, please try a manual roam.

Settings – Connections – Data usage – Mobile data – On. Turn on Data Roaming. If the issue persists, please reach out to your account manager to further investigate.

Your SIM cards are set up to call internationally, if you do not have an international calling bundle then you will be charged at standard rates ( costings vary dependent on network) any additional charges will be added to your next bill.

If you regularly call abroad and do not have a package already, please speak to your account who can add the relevant bolt on for you.

If you are experiencing difficulties with your device, we offer a warranty period with all our handsets that will cover you for any manufacturing faults, any other damage to the handset would need to be raised through an insurance claim please see the terms and conditions for our insurance policy.

To make a warranty or insurance claim you will need to raise a ticket through your online portal or give us a call on 01403 272910 (option 1) and speak with our technical support team.

If your device has been stolen or lost, please contact your account manager to get a lost/stolen bar applied so we can stop any activity on the number, if you are using an MDM solution managed by Global 4 we can also wipe or lock the device to prevent the handset been used.

To replace the handset, you can either make an insurance claim if you have the device covered, if not you will need to purchase a replacement.