World-class hosted communications
The 8×8 Communications Cloud™ combines unified communications, team collaboration interoperability, contact centre, and real-time analytics in a single open platform that integrates across clouds, applications, and devices, eliminating information silos to expose vital, real-time intelligence.
8×8 seamlessly connects employees with ease, customers, and applications to improve business performance for enterprises across the globe. Results-driven companies rely on the 8×8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance and enhance the overall customer experience.
The only provider with a single solution
Communications fuel the speed of your business, it’s time to turbo charge them with X series.
Global Voice
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage.
Connect with your team and customers from anywhere, anytime on any device. Equip your teams with all the tools they need to easily manage incoming and outgoing phone calls.
Team Collaboration
Provide group chat functionality to send messages to and share files in public or private rooms. Message and share files with any individual user within a company’s global directory. 8×8 Work helps you work better with all project and team conversations in one place. Create private rooms, find public rooms or follow topics in group chat rooms anywhere on any device.
Call Analytics
Quickly identify patterns in customer behaviour with speech analytics from back office and contact center calls in one tool. Make instant, impactful changes using real-time data to drive decisions. Easy to configure dashboards gives you access to the data you need from any browser.
Virtual Meetings
High definition video and audio conferencing with up to 100 active participants, and no meeting or minute restrictions. Advanced moderation controls including host delegation, meeting lock, participant lobby and participant permissions. Optional end-to-end encryption of any meeting, only allowing participants with the shared key to participate. Record the audio, video and desktop from a meeting.
Contact Centre
Adaptive quality management significantly boosts training, empowers agents and provides the consistency and confidence you need to reduce risk and meet compliance objectives. Gain complete visibility, capture insights and act faster to optimize customer experiences. Customizable reports minimize the effort required to manage and monitor your contact center.
Instant Messaging
With 8×8, your teams can share content across applications, allowing teams who use different apps to collaborate as a group.
Connect a room in 8×8 Work with a channel or room in another chat app for real-time chat and content sharing across different platforms.
How you will benefit
The one platform solution that equips your employees with the exact tools they need to communicate, collaborate, access data and contact experts at the speed of business.
8×8 seamlessly connects employees with ease, customers, and applications to improve business performance for enterprises across the globe. Results-driven companies rely on the 8×8 Communications Cloud to reduce complexity and cost, improve individual and team productivity and performance and enhance the overall customer experience.
Save on Costs
Reduce your total cost of ownership by giving each user the exact features needed for the job.
Unlock full analytics
Eliminate silos with full analytics and collaboration between contact centre agents and functional area experts.
Secure and compliant
Fully encrypted and secure with a large number of compliance certifications
Easy Management
A single administration tool for system setup, with user and data management.
All the features
Combine call, directory, video conferencing, chat and contact centre in a single license.
Contact Centre certified with Microsoft
8×8 are one of few organisations to have been certified by Microsoft for use with their products.
Global 4 will support you with your migration over to 8×8’s Gartner-recognised Contact Centre solution and take you through the journey to establishing the most appropriate licencing strategy based upon the features achievable.
Whether you are looking for a voice-channel based deployment, an omni-channel solution or even speech analytics, PCI compliance, workforce management and natural voice recognition; 8×8’s Contact Centre solution has all bases covered.
Voice
Operate your contact centre from anywhere with 8×8’s intuitive agent interface and facility to deliver telephone calls to any telephone number.
Team Collaboration
Deliver e-mail, web chat with translation, social
media and other interactions to your agents
alongside the traditional voice communication.
Call Analytics
Quickly identify patterns in customer behaviour with speech analytics from back office and contact center calls in one tool. Make instant, impactful changes using real-time data to drive decisions. Easy to configure dashboards gives you access to the data you need from any browser.
Report and Present
Enjoy a wealth of options for the presentation of statistics alongside access to 8×8’s suite of APIs for the extraction and presentation of data on wall boards across the business. Couple this with the extensive reporting capabilities to truly keep a handle on agent performance.
Customer Journey
Take control of your customer journey by viewing the steps they take when reaching you. Make decisions on menu options based upon the route of the masses and enable them to reach you more quickly
Customer Stories
We’re an award-winning
UK based supplier.
Best Contact Centre
Customer Solution 2021
Reselling Billing Team of the Year 2021
