Veterinary Practices

Your clients LOVE their animals – when they need you, they need their call to be answered fast.

In a busy veterinary practice, receptionists may field hundreds of calls a day from clients for whom a constant engaged tone or, worse, a call going unanswered makes for a frustrating and stressful experience.

It can reflect poorly on the practice and can even drive clients into the arms of the nearby competition.

Our super-smart, cloud-based telephone systems feature IVR functionality, call queuing, auto-attendant answering, voicemail and automatic call-back – all easily-manageable by practice reception staff to ensure the best possible experience for both them and their callers.

We also offer market-leading mobile devices and call packages for busy vets that are constantly out in the field; and fast, reliable broadband for practice staff and visiting clients.

Many of our feature-rich solutions enable the complete elimination of costly and unnecessary traditional phone lines.

Our systems can also be seamlessly integrated into all of the most popular veterinary Customer Relationship Management platforms; providing on-screen caller identity information for enhanced user efficiency and that all-important personal touch.

The administrative portal is intuitive and simple to navigate, making it easy to set out-of-hours messages at weekends and public holidays, ensuring callers receive the right information and that their expectations are appropriately managed.

In addition, our systems’ clever call reporting and data analysis functionality enables users to record calls, track volumes and response rates, and identify receptionist training requirements capable of driving ongoing improvements.

We have already helped hundreds of veterinary practices all over the UK modernise their telephony and make huge costs savings.

From a small on-site system to a centrally-hosted solution serving your wider multi-site network, let us help your practice to work better, smarter and more efficiently.

Oh, and it’s all supported by our 24/7 UK-wide network of expert technical engineers never more than 90 minutes from you.

In a world where there are numerous broadband options available and every penny counts more than ever let our experts guide you through the broadband market to make sure you are getting the best deal for your business.

Your staff are continually on the move, so you and your team require great connectivity and mobility. We are partnered with market leaders O2, EE and Vodafone giving you, our client choice, we offer flexible tariffs and a dedicated Account Manager to help with the day to day running and maintenance of your account, ensuring you consistently get the best value.

Our IT solutions, can improve your productivity, keep your data secure and improve client communications. We endeavour to listen to your challenges and come back with innovative and affordable solutions. We can consistently demonstrate our ability to specify, supply, build and monitor all of your IT solutions and with our in house expertise we work seamlessly with a vast network of suppliers to ensure your IT solution is best suited to you. We work to continually audit, review and advise to make sure you are getting the most out of your IT.