By: Sam Joyce

Published: 28th Feb 2018


In the mid-Victorian period when the firm was founded, Kensington was beginning to shape itself as a significant centre of Victorian commerce. In 1849 Mr Harrod set up his first Knightsbridge shop, and some 13 years later in 1862 Messrs Harvey and Nichols arrived in Chelsea.

Along with Savills (est. 1855) and Knight Frank (est. 1896), Marsh & Parsons, during much of the 20th century, was one of the leading residential agents in central London. Today it has 29 offices, seven of which are in the Royal Borough of Kensington & Chelsea, making it not only the longest established agent in the area, but also the most prevalent. Marsh & Parsons is veritably a "blue chip" heritage brand that has a relevance to every day modern London life.  

As far back as 2003 Global 4 had been the supplier to Marsh and Parsons for Nec telephone systems across their 7 offices. In 2005 following a management buy out, Marsh and Parsons moved to another supplier. They were then acquired 2011 LSL Property Services PLC. Global 4 have been the principal supplier to the LSL Property Services PLC with its brands of Your Move and Reeds Rains.

In the summer of 2017 we were approached by Marsh and Parsons to review their telephony with a view of centralising all call traffic through a central point that in turn reduces all the branches line rentals down to just one.

The requirement of a central point was to allow all call traffic to be monitored in terms of the number of calls. Live Call Recording, Call Management statistics, and the ability to share available resources across the entire estate at any one time are all benefits of a central point.

Deciding upon the NEC latest 3c communication platform that resides on just a virtual server within their environment and a second in their data centre for DR purposes gave them true flexibility for now and plenty of spare capacity for future growth.

The project was designed to be rolled out over a six-week period across the entire estate in quarter 4 2017. We would like to point out that the preparation of their requirements and the support of their IT team made the whole project a great success and finished on time. (Please see the customers comments below)

The equipment installed included 

  • NEC 3C Telephony Solution
  • 422 Handsets
  • Call Recording
  • Media Gateway SBC controllers
  • SIP Trunks

Nigel Barnett MD Global 4. commented, "Having spent a lifetime in the industry and been involved with all the different telephone manufacturers past and present, NEC is the number one manufacture in the world. Marsh and Parsons had still used the systems we installed back in 2003 and we personally have customers coming up to 20 years and the systems still continue to work. The industry standard is to change equipment after six years, therefore, making the NEC an outstanding return on investment for any business and of course this can never be pointed out in a sales leaflet. I would like to thank Marsh and Parsons for their support."

Client Survey Response

Sales Survey Feedback

How would you rate our Sales representative's level of knowledge? Very Good
How would you rate our quotations? Excellent
Were our quotations easy to understand? Yes
After the meeting, how would you rate your familiarity with our product range? Very Good
How would you rate the salesperson's understanding of your order? Very Good

 

Provisioning Survey Feedback

Did a project manager within the provisioning team call to introduce themselves and review your order over the phone? Yes
How would you rate the provisioning desk's communication with you? Very Good
How would you rate the provisioning teams understanding of the order? Very Good
How would you rate the timescale between signing the paperwork and service becoming active? Very Good

 

Installation Survey Feedback

How would you rate the installation of your new telephone equipment? Good
How would you rate the egineers understanding of the order? Excellent
How would you rate the training provided for your new equipment? Very Good
How have most of your collegues found the system changeover? Very Good

 

Account Survey Feedback

Do you think the invoices are complete and accurate? Yes
Were there any charges you were not expecting when you originally made the agreement? No
Do you think our fees are fair and good value for money? Yes
Are there any other service's you would allow Global 4 to quote for? Skipped Question
What is the likelihood of your recommending Global 4 to a friend or business associate? Very Likely
Overall, how would you rate the service provided by Global 4 Very Good

  

For more information about how this solution could help your business,
contact us today on 01403 272910 or email sales@global4.co.uk

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