Dentistry Practices

In a busy dental practice, the sound of the phone often competes with the sound of the drill.

Receptionists may field hundreds of calls a day from time-starved patients for whom a constant engaged tone or, worse, a call going unanswered is an infuriating inconvenience.

When those patients finally get through, the experience can make for a frosty interaction that reflects poorly on the practice and unfairly burdens receptionists or agents with caller negativity from the moment a conversation begins.

Our super-smart, cloud-based telephone systems feature IVR functionality, call queuing, auto-attendant answering, voicemail and automatic call back – all easily-manageable by practice reception staff to ensure the best possible experience for both them and their callers.

Many of the same features enable the complete elimination of costly and unnecessary traditional phone lines.

Our systems can also be seamlessly integrated into all of the most popular dentistry Customer Relationship Management platforms; providing on-screen caller identity information for enhanced user efficiency and that all-important personal touch.

The administrative portal is intuitive and simple to navigate, making it easy to set out-of-hours messages at weekends and public holidays, ensuring callers receive the right information and that their expectations are appropriately managed.

In addition, our systems’ clever call reporting and data analysis functionality enables users to record calls, track volumes and response rates, and identify receptionist training requirements capable of driving ongoing improvements.

We have already helped hundreds of practices all over the UK modernise their telephony and make huge costs savings. From a small on-site system to a centrally-hosted solution serving your wider multi-site network, let us help your practice to work better, smarter and more efficiently.

In a world where there are numerous broadband options available our expertise on what is available, and the cost and benefit to your practice is vital when selecting the right technology. Let us audit and guide you through making the most of your broadband.

Whilst your receptionists are likely to be practice based, when on the move your team require great connectivity and mobility. We are partnered with market leaders O2, EE and Vodafone giving you the client choice, we offer flexible tariffs and a dedicated Account Manager to help with the day to day running and maintenance of your account.

We can consistently demonstrate our ability to specify, supply, build and monitor all of your IT solutions. With our in house expertise we work seamlessly with a vast network of suppliers to ensure your practice is best suited to the demands of your clients and ensure that you deliver outstanding customer service. We work to continually audit, review and advise to make sure you are getting the most out of your IT.