Castles and Coasts
Castles & Coasts Housing Association Limited (CCHA) formed on 31 July 2017 following the merger of Two Castles Housing Association and Derwent & Solway Housing Association. CCHA owns and manages more than 7,000 homes across the North of England.
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How we helped Castles and Coasts
The problem Castles and Coasts faced
As part of an ongoing Business Transformation programme, Castles & Coasts found their current telephony system to be no longer fit for purpose. A procurement process was then put forward to select and implement a replacement system. This was in order to replace the current Telephony, Contact Centre, Call Recording, Call Reporting systems.
The scope here was to find a replacement contact centre solution which can be used from any location and device i.e. a user that is in any office, from home and even when working as a mobile user. One that integrates within the growing adoption of MS Teams and 365, and a solution that can accommodate growth across the business.