By: Sam Joyce
Published: 22nd Feb 2018
The Leaders Romans Group is backed by Bowmark Capital LLP. The group has annual revenues of over £115 million and more than 150 branches across the UK and comprises two separate brands with valuable heritage; Romans and Leaders.
From the very first day they opened for business back in 1987, Romans has adapted and developed in response to their customers’ needs, which is why they are now one of the most versatile and accomplished property groups in the South East of England. Whether you are interested in buying or selling, renting or letting, town planning or mortgage advice, they provide their customers with a full range of property services, meaning you are safe in the knowledge that whatever your property requirements, they can deliver. Romans believe that their people are their strength and the key to their success over their 30 sites.
Established as a single branch agency in 1983, they have grown by delivering an excellent local property service and by acquiring reputable businesses to bring their service to new towns and cities across the UK.
Romans have branches across the South East, London, South West, East Midlands, East Anglia and North West; and continue to open branches in new areas.
In 2016, Leaders joined forces with Romans, combining their expertise in lettings, sales, new homes, mortgage advisory services and auctions to further enhance the service they provide.
As they grow they remain committed to exceptional customer care. All branches are staffed by qualified and knowledgeable local property experts who embrace the Leaders ethos of providing a professional, high-quality and personal service.
Having been on the acquisition path over the last few years and using different technology across the group, Global 4 who’s knowledge within the industry is renowned were invited to review technology in cost and performance with the two brand names keeping their own identity.
By selecting the world's no 1 supplier NEC 3c telephony solution with a new MPLS data circuits will enable the group to centralise both telephone and data requirements this in turn allows them to control calls, monitor recordings and data to one central location and reducing the number of telephone lines to one per site.
This project has started and will be rolled out over 2018 but already signs are mission accomplished in terms of of reducing costs and enhancing the business performance.
Nigel Barnett MD Global 4 comments, "This group has always been one of the flagships of the industry with nearly 50,000 tenants and 150 offices and after 5 years of trying we have eventually been rewarded. The group know what it wants and where it is going and by using our knowledge of the market place a solution has been designed and implemented from a single branch to a high powered call centre. I must say it has been an honour to work with the Leaders Romans group team."