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Frequently Asked Questions

Frequently Asked Questions

Update: We are currently experiencing a nationwide issue with broadband connections.

The issue seems to be router related and can be corrected by resetting your router.

If you have a Technicolour router then please use a paperclip, or another pointed object, hold the reset button on the back of your technicolour router, hold it in for 15 seconds. Once this have been reset, your router will attempt to re-establish a connection online.

This can take anywhere from 2 to 10 minutes to reconnect to the internet.

If you have another make of router, please visit our Support Page here.

We apologise for any inconvenience this may be causing you. We are doing our best to resolve the overall issue as soon as we can.

We greatly appreciate your patience.


Frequently asked questions

We have included some of the most frequently asked questions from our Customer Service Help Desk. To help you quickly and easily find the information you need, we have split the questions into three main areas:


If you can’t find the answer to your question, please do not hesitate to contact us at, call 01403 272910 or complete our online Enquiry Form.

Enquiry form - Your details

Enquiry form - Your address


Contact us

Enquiry form t 01403 272910 f 01403 273933 e

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