Whether you are a small estate agency with one office or a multi-branch agency working across the UK, you need to handle your telephone calls with clients quickly and efficiently in an industry where speed is of the essence.
Here at Global 4, we have over 20 years experience working with estate agents call systems and requirements. We use our extensive understanding to review your existing set-up and recommend the best solution to meet all your current and future needs. We will share our knowledge regarding industry best practice so you can ensure you are working as productively as possible.
Potential buyers want to arrange viewings quickly so they have the first refusal on a property before anyone else sees it. Whether they are in the process of buying or selling their home, they want to speak to someone immediately to establish the current state of play on the sale. We have an extensive call overflow system so you will never miss a call again.
Your customer service can set you apart from the other estate agents. Recognising the caller and addressing them personally is always a good start to a call and is well received. We can integrate our telephony systems into the top five CRM systems in the industry, enabling you to have highly personalised interactions with your clients.
Live transparency of the number of incoming calls, outbound calls, and missed calls including call recording is now a must have for agents. Our systems provide extensive call reports so you can use the statistics to track how branches are performing. You can also carry out call auditing with comprehensive recording of calls. This enables you to ensure negotiators represent your business appropriately. You can identify training requirements by listening to the recordings and provide constructive feedback to help negotiators improve their calls and conversion rates.
Historically most agents have too many telephone lines and have not taken full advantage of new technology. Our cloud based solution could reduce your expenditure on calls by up to 80%, with inclusive calls to UK landlines and mobiles.
Many negotiators are often away from the office conducting valuations and viewings. Using our smartphone app, their mobile phones become part of your telephone system as the app routes their office extension through to their mobile. It gives them caller display function and calls are charged to the office account. This technology removes the need to provide them with an additional ‘work’ mobile phone as they can use their own device.
You may need a small system housed in your estate agency or you can take advantage of our hosted package housed in our data centre. You can also opt for a centralised system at your head office through either the Capex or Opex models.
Global 4 can provide a one stop shop for all your telecom needs. We provide telephony systems for many agencies including Marsh and Parsons, Leaders, Romans, Townends (Nick Dunning Associates) and Lomond Capital. There are almost 5000 estate agency branches across the UK using Global 4’s expertise and systems.
To discuss how we could help you stay connected with your clients and save you money with your telephone systems, please contact firstname.lastname@example.org, call 01403 272910, or complete our online enquiry form.