By: Nigel Barnett
Published: 7th Feb 2014
Global 4 Communications and its highly successful residential arm Home Telecom selects Tilgin, the industry’s leading software provider for remote Business and Residential broadband support. After Home Telecom’s successful acquisition of the renowned Bulldog Broadband service in January 2012, the group required a more robust and responsive troubleshooting solution for its ever increasing customer base.
The two leading Estate Agents, Countrywide Group PLC and Connells Group (subsidiary of Skipton Building Society) have both acquired shareholdings in Home Telecom Ltd, to complement their residential services.
“To support over 20,000 new clients in under two years requires careful planning, the correct systems and a high level of staff training and implementation. The design of a new CRM system has helped simplify customer information, enabling us to better manage expectations and deliver a more professional line of support,24/7 , from our UK based call centre. Handling over 150 tickets per day means we need the right software. After a year of research, Tilgin stood head and shoulders above the competition, offering ease of use, pricing, and the total support package”, comments Nigel Barnett CEO Global 4.
The broadband market is changing rapidly. In the fierce competition, it takes new and innovative solutions to come out a winner. Telco, cable and ISP vendors are all competing for subscriber spend with overlapping or similar service offerings. Delivering Triple Play over a common broadband network is no longer hype. It is a reality – and it’s happening at a blinding pace.
Tilgin provides complete solutions for the profitable online home. By combining customer premises equipment with management systems, software and professional services, we are able to bundle solutions designed specifically for operators – allowing you to fully exploit the power of broadband.
Tilgin’s high-performance, software-controlled home gateways and remote management solutions turn online homes into a profitable business for operators and a personalized experience of quality and simplicity for their customers. Our telecom-grade solutions allow for managed services – for triple play and beyond – to be introduced instantly and individually. With easy integration in operational and business support systems, they substantially reduce operators’ cost while creating loyal and satisfied customers and a strong brand. Tilgin systems and solutions are deployed at more than 100 operators in more than 30 countries giving Tilgin a strong client base with a broad international reach. Tilgin was founded in 1997. Tilgin is headquartered in Kista, Sweden, and has a network of international sales partners.
About Global 4
Established in 1998, Global 4 is a nationwide company which specialises in the delivery of tailored telecoms solutions to a wide range of businesses large and small.
Our head office is based in Horsham, West Sussex and we have state of the art data centres in Chatham and the London Docklands. We also have technical staff based around the UK, who are never more than 90 minutes away in case of an emergency. Using the latest remote diagnostics we are able to handle most client challenges in a matter of minutes.
We offer our customers an enhanced service by supplying voice and data solutions through the UK’s leading provider for exceptional network quality and service.
Home Telecom is part of the successful Global 4 group and is the preferred supplier for many major Letting and Estate Agents across the UK. Tenants and home owners can benefit from our exceptional quality products and packages, UK based customer service support and a premium service.