By: Sam Joyce
Published: 2nd Jan 2019
It seems such a long time ago, but it is still less than a year that we started re branding the whole of Global 4. Not as simple as just choosing a new logo, but going through all our customer facing literature, marketing materials and internal documents. We had to go through changing email signatures, social media platforms and many power point presentations.
One of our major changes was to our very out-dated website. We had been so focused on our work for customers we had let the site age but now it is completely revamped, responsive for mobiles and tablets and is now ranking highly on many key phrases on the search engines.
What started as an simple idea of 'How can we make broadband flexible for everyone. We began work to prove the concept. Working together with BrightHouse, the 'Weekly Payment Store' that sells household products on a pay weekly basis throughout the UK, it has grown into a small business already.
Selling residential broadband with no install fee, no cancellation fee, no long contract and payment frequencies of monthly, fortnightly or even weekly comes with a lot of challenges. Customer service, provisioning and credit control have to be spot on as recurring issues come round again on a five day working week. We even had to build our own make shift billing system as the industry is set on monthly billing runs.
We have never backed away from a challenge to look at new products and innovations but this was quite a jump as it took us into whole new industry. However our sales team have been comfortable in helping our customers look at ways in which we can save their companies money.
We are able to source your energy needs from many different energy providers with many different tariffs to suit your requirements. Best of all, we can freeze your prices for five years, savings compounding every year as energy prices continue to sour.
Every day we work confidently on our customers business telephone systems knowing full well we have the experience to deal with the challenges. Well our office in Horsham had been running on the same telephone system for some years and we decided to upgrade to NEC Univerge 3c.
Now we know the worry our customers have when changing telephone system. Our office takes 1000's of calls a day, our customer's customers depend on us, so we can't have any downtime or long interruptions. Our engineers built the systems, tested, tested and retested. Then on a Sunday, sneaked into the office and switched it over. Monday only saw a handful of minor challenges and it was business as usual, but with all the perks of a modern telephone system.
We have had a very fortunate year with many new faces joining us for their business telephone system requirements, both small companies to national brands. We don't name drop often but here are some of our newest customers.
This year we passed our ISO 9011 accreditation in Quality Management giving our customers the assurance they need that they are dealing with a well managed business.
We had great fun in Marbella at the Petro exhibition and the Dental Forum, met a lot of fantastic people running great companies. In October we flew over to the Algarve for 2018 VetForum. And at the end of Novemeber we met all or old friends and made new ones at the Negotiator Expo.
Tina has joined as Director of Operations to improve the running of Global 4 and to help the rapid expansion planned for 2019.
We have started getting new furniture in or office building, not just to give the place a modern fresh look but to also change the layout to allow more workstations as the company expands and lockable storage to comply with GDPR regulations and our ISO 27001 (Information Security Management) which we are aiming to achieve this year.
We have now installed more recycling bins in our office building to help our contribution to reduce waste.
The staff at Global 4 have their cakes at the ready and a panel of very keen judges will soon be deciding who will be crowned the winner of this year's cake contest! This contest is in name of the Macmillan Cancer Support ‘World's Biggest Coffee Morning 2018' fundraiser and for every like this post receives, Global 4 will be making a donation to Macmillan to support the ongoing work that this amazing charity does for people facing cancer.
This year's theme was Christmas jumpers and there were some real crackers! All money raised this year will going to the absolutely fantastic charity.
To celebrate our 20 years of experience in the telecoms industry, we spent the previous day working to reduce the tickets, reduced to staffs targets for one day and crept into the office in the evening and decorated each zone of the office into a theme. We had a rodeo bull in the car park, mad hatters tea party, casino games and a place for Nigel to put his feet up.
As party of our 20 years anniversary that company treated the all the staff to a day at the races.
We plan to be far more interactive on our social media platforms, please connect, join and follow us at our profiles below.