Installing a Call Centre
With years of experience of providing business telecoms systems, Global 4’s expertise covers small single office installations through to large call centres housing hundreds of operators and handset counts of thousands. Global 4 have the experience and resources available to provide you with a flexible and personal telecoms service, whatever your business size or need.
If your Call Centre is expanding or simply needs to be made more efficient. Or if you are thinking about installing a Call Centre, Global 4 can help. Lost calls means lost revenue so it’s important that you use a telecoms provider that is experienced in the installation of Call Centres.
Improving Your Call Centre’s Efficiency
Global 4 work with Call Centres to improve the efficiency of inbound and outbound call handling. Call Centres improve the process of answering your calls by controlling the routing of calls to staff. Callers are placed in a queue when staff are busy to minimise abandoned calls and because your calls can be queued, call centres never give a busy tone. Messages are played to encourage callers to wait to be answered.
The benefits are typically more calls answered and improved customer service with your staff now being able to handle more calls.
Technology To Help You Manage Your Call Centre
The NEC Univerge SV8100 call centres are sophisticated telecoms solutions for small/medium sized businesses providing powerful call centre features at a cost effective price.
Your Call Centre can be set up in individual departments such as Sales or Service with the administration areas using normal business features. The range has a real time port to provide real time management information and historical statistics via the My Calls call centre management system. Using the CTI port, integration to back office computer applications is available if required.
As a premier NEC business partner will full accreditation, you know your Call Centre will be easy to use, reliable and take advantage of the latest technology. The UNIVERGE SV8100 is a unique communication solution for up to 500 users. Its expandability means it can work at any level and support both your current and future communication needs.
Powerful call management software ensures customer service levels, and your workforce, are optimised at all times. MyCalls Call Centre is an essential application for any contact centre and specialist call centres. It provides your supervisors with full control of extensions and Automatics Call Distributor (ACD) groups from their desktop.