Signs Express
Customer Story.

Established for over 30 years, Signs Express is dedicated to delivering our customers’ innovatative signs and graphics solutions. We interpret your vision and advise on the best visual solutions to bring your brand to life. Signs Express is uniquely positioned to meet the needs of its customers. With over 60 centres across the UK & Ireland, we enjoy a national reputation for providing quality products and supreme customer service. We are the largest sign making company in the UK.

Before partnering with Global 4, Signs Express faced several operational challenges that hindered efficiency and flexibility. The company needed a seamless, scalable remote working solution to better support its growing team and hybrid work model. Their existing telephone system lacked modern functionality, resulting in high costs, unreliable performance, and poor support response times from their previous provider.

Another major concern was internet reliability. Even with the best technology available at the time (SOGEA), Signs Express continued to experience performance issues that were never properly resolved. The business also aimed to modernize by transitioning to a handset-free environment, reducing capital expenditure and simplifying management.

Global 4 implemented the CallSwitchOne platform, providing Signs Express with a unified communication system that has completely transformed the way they work.

Remote Working Made Easy
The new system enables staff to work effortlessly from anywhere. Team members can now log in from laptops or mobile devices using the intuitive CSO mobile app—without any complex setup. This flexibility allows teams to stay connected whether in the office, at home, or on the move.

Cost Efficiency
By moving to CSO, Signs Express has significantly reduced its monthly telecom costs. Global 4 worked collaboratively with the company to design a tailored solution that delivered both value and performance under a single, straightforward contract.

Outstanding Support
Since going live, the Signs Express team has raised a few support tickets as they familiarized themselves with the system. Each time, Global 4’s support team responded quickly and efficiently, setting a new benchmark for service quality compared to their previous supplier.

Improved Connectivity
Although still operating on SOGEA technology, the overall connectivity experience has improved dramatically, with noticeably lower latency. Global 4 has proactively monitored FTTP availability in their area to ensure a smooth upgrade as soon as it becomes accessible — even during the existing contract term.

Since implementing the Global 4 solution, Signs Express has seen significant improvements in productivity, communication, and operational resilience.

• Teams can now collaborate seamlessly across multiple locations.
• Customers enjoy faster, more consistent support and communication.
• The flexibility to log in from any device ensures no missed calls, no downtime, and continuous business operations regardless of location.

This transformation has enhanced both employee satisfaction and customer experience, proving that the right technology can drive real business success.

“We contacted several companies at the same time, but Global 4 immediately stood out. Jonathan visited us on-site and provided a fantastic, tailored demonstration of the CallSwitchOne platform. We were impressed by how modern, feature-rich, and user-friendly the system is, and to our surprise, it was also more cost-effective than the competitors’ offerings”

Ryan Newton – Director