Managed IT Services
Global 4 gives you a dedicated, proactive IT team who keep your systems running and your people working, without interruption.
What are Managed IT Services?
Managed IT Services are an outsourced approach to running and supporting your business technology, covering everything from day-to-day helpdesk support to full IT strategy and consultancy. Instead of hiring an in-house IT team, you work with a provider like Global 4, who monitors your systems, resolves issues, manages your infrastructure and keeps your technology secure on an ongoing basis.
At Global 4, our Managed IT Services are built around three things: enhancing your user experience, improving cyber security and streamlining costs. As a Horsham-based Managed Service Provider (MSP), we combine local expertise with enterprise-grade tools to deliver the kind of IT support your business deserves, so your team can focus on their work instead of IT problems.
Managed IT Services That Improve Experience, Security and Cost Efficiency
At Global 4, we offer UK-based managed IT support designed to reduce costs and incidents, tackle IT talent shortages and provide a superior user experience. Our managed IT services enable your end users to focus on their work without being disrupted by IT issues.
The Global 4 IT Service Desk monitors and enhances user experience, minimises frustrations and takes the pressure off your team. Our services facilitate remote working, providing flexibility and expanding recruitment options for your organisation. By improving efficiency and job satisfaction, we help boost productivity and staff retention. Our flexible approach helps you navigate IT talent shortages and economic uncertainty, with solutions tailored to your needs.
Rest assured that your workforce is in good hands with managed IT support from Global 4. Our IT Service Desk is here to ensure your users work efficiently and feel supported, while we focus on delivering genuine value for our customers.
Average ticket response
Our average ticket response time for Managed IT requirements is nine minutes.
Solved through automation
Ensuring that your business is always secured efficiently is key. 36% of cases are solved through automation.
First contact
We are extremely proud that 85% of all cases we receive are solved or fixed on the first contact.
Choose a Managed IT Plan That Suits You
Finding the right IT support is essential for any business, which is why we offer a range of flexible plans to suit your unique needs. Whether you are looking for support with your users, endpoints or your wider business environment, we have a plan to match.
Each plan is designed to provide robust, proactive support that keeps your systems running smoothly and securely, so you can focus on what matters most: growing your business.
Going beyond SLAs
While Service Level Agreements (SLAs) are a useful measure of response times, we believe they do not fully capture how satisfied your IT users really are. That is why we operate SLAs alongside Experience Level Agreements (XLAs): a way of measuring not just how fast we respond, but how your team actually feels about the service and technology they rely on day to day.
How do we achieve this?
We consistently focus on user satisfaction, gathering data at every stage of the process so nothing gets overlooked. We do this in a way that does not add extra work for your IT users, which is a key part of how we deliver real value rather than just reporting on it.
Ticket close process
A barometer allows staff to express their satisfaction with a single click in the case email. This has proven highly effective in identifying individual concerns and measuring overall satisfaction with IT as a service.
Interaction with users
Initial floor walks and introductions are great for building relationships between our teams and yours, but this should be repeated whenever feasible. We understand the risk of users holding on to IT issues due to the perceived time it takes to raise a ticket—essentially just putting up with it.
Experience manager
You will be assigned a dedicated Customer Experience Manager (CXM) who will work with you before and after the service commences to ensure the best possible service.
Taking your Managed IT Services to the Next Level
Unlock stronger IT support with Global 4, where adaptability, growth potential and a genuine commitment to people come together to elevate your operational capability. Our managed IT services are built around your specific demands, providing consistent, comprehensive support whenever and wherever you need it.
Choose what to outsource
Our flexible, scalable, and people-centric managed IT support services offer exceptional service levels with added value for continuous improvement.
Tailored to you
If something goes wrong or users need help, it’s reassuring to know our service desk is available 24/7.
Proactive monitoring
Our service desk engineers prioritise first-contact resolution and service quality, putting customer experience first every time.