Managed IT Support Plans

Finding the right IT support is essential for any business, and that’s why we offer a range of flexible plans to suit your unique needs.

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IT support, built for business

Managed IT Support Plans for Your Business.

At Global 4, we understand that every business is different, and so are your IT needs. Our fully managed IT support services are built to scale, protect, and optimise your organisation. Whether you’re a growing team or a large multi-site business, our tailored support plans provide complete peace of mind.

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Choose coverage to suit you.

Finding the right IT support is essential for any business, and that’s why we offer a range of flexible plans to suit your unique needs.

End User Managed Support

Support included:

Microsoft 365 Backup
Backup for Microsoft 365 Data Protection.
Next Generation Email Protection
Advanced email security against threats.
Realtime Security Monitoring for SaaS
Real-time monitoring of SaaS Platforms.
Phishing Simulation and Security Training
Test employees with phishing and security.
Dark Web Monitoring
Stay protected with real-time Dark Web monitoring for data.

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Endpoint Managed Support

Support included:

Windows and Third-party Patch Management
Patching for Windows and third-party apps.
Anti-virus with EDR & Ransomware Protection
Protect endpoints with EDR and ransomware defense.
24/7 Managed Detection and Response
Enhance your endpoint protection with 24/7 security team alerts for expert breach response, investigation, and remediation.
Endpoint Backup
Secure backups to protect endpoint data.

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Environment Managed Support

Support included:

Network Penetration Testing
Simulated attacks to find network vulnerabilities.
Network Vulnerability Scanning
Scans to identify and fix network weaknesses.
Cyber Essentials as a Service
Maintain compliance year round with end to end management.

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End User Support

Protecting the end user requires a layered strategy that combines proactive education with robust cyber defence tools. This includes essentials like Microsoft 365 Backup and Advanced Email Protection to safeguard against data loss and phishing threats.

End User	Core	Advanced	Complete
Helpdesk support (8am-6pm, Mon-Fri)
Microsoft 365 backup
Advanced email protection
Realtime risk monitoring and response
Dark web search and monitoring
Phishing simulation and security training

Endpoint Support

Endpoint security needs a more technical, device-first approach that keeps every laptop, desktop, and mobile device protected and up to date.

Endpoint	Core	Advanced	Complete
Endpoint remote support (8am-6pm, Mon-Fri)
Antivirus with EDR & ransomware detection
24×7 PC/laptop health monitoring & response
Windows Update management
24/7/365 managed detection and response
Endpoint on-site support (8am-6pm, Mon-Fri)

Environment Support

Ongoing network security maintenance is often overlooked amid day-to-day IT demands, leaving critical systems vulnerable.

Endpoint	Core	Advanced	Complete
M365/Azure tenancy & server support
Quarterly strategy review
Monthly service reporting
Service dashboards/Client portal
Annual M365 Secure Score review
File backup up to 1TB
Cyber Essentials as a service
Cyber Essentials+ as a service
Vulnerability scanning
Network penetration testing

Support feature breakdown

Next Generation Antivirus

Next-gen Anti-virus with EDR: Real-time, machine learning protection that detects and responds to advanced threats, offering superior security and network isolation as standard.

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Microsoft 365 Risk Management

Enhanced your Microsoft 365 security with Secure Score audits, real-time threat monitoring, and comprehensive cloud activity management to reduce account takeover by 68%.

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Phishing Simulation and Training

Test and train employees with realistic threat emails, reducing phishing susceptibility from 70% to single digits. Track progress and boost cyber awareness effectively.