Managed IT Support Plans
How our managed IT support plans work
Most businesses need different levels of support for different parts of their IT. So instead of one fixed bundle, we split managed IT support into three areas and let you choose a tier for each:
- End User Support protects your people and their Microsoft 365 data: helpdesk, backup, email security and security awareness training.
- Endpoint Support keeps every laptop and desktop patched, monitored and protected against ransomware.
- Environment Support looks after your servers, Microsoft 365 and Azure tenancy, network security and compliance.
Your dedicated Customer Experience Manager will recommend the right combination for your size, risk profile and compliance needs, and review it with you every quarter.
End User Support
Protecting the end user requires a layered strategy that combines proactive education with robust cyber defence tools. This includes essentials like Microsoft 365 Backup and Advanced Email Protection to safeguard against data loss and phishing threats.
| End User | Core | Advanced | Complete |
|---|---|---|---|
| Helpdesk support (8am-6pm, Mon-Fri) | |||
| Microsoft 365 backup | |||
| Advanced email protection | |||
| Realtime risk monitoring and response | |||
| Dark web search and monitoring | |||
| Phishing simulation and security training |
Endpoint Support
Endpoint security needs a more technical, device-first approach that keeps every laptop, desktop, and mobile device protected and up to date.
| Endpoint | Core | Advanced | Complete |
|---|---|---|---|
| Endpoint remote support (8am-6pm, Mon-Fri) | |||
| Antivirus with EDR & ransomware detection | |||
| 24×7 PC/laptop health monitoring & response | |||
| Windows Update management | |||
| 24/7/365 managed detection and response | |||
| Endpoint on-site support (8am-6pm, Mon-Fri) |
Environment Support
Ongoing network security maintenance is often overlooked amid day-to-day IT demands, leaving critical systems vulnerable.
| Endpoint | Core | Advanced | Complete |
|---|---|---|---|
| M365/Azure tenancy & server support | |||
| Quarterly strategy review | |||
| Monthly service reporting | |||
| Service dashboards/Client portal | |||
| Annual M365 Secure Score review | |||
| File backup up to 1TB | |||
| Cyber Essentials as a service | |||
| Cyber Essentials+ as a service | |||
| Vulnerability scanning | |||
| Network penetration testing |
What every Global 4 managed IT support plan includes
Whichever areas and tiers you choose, every plan comes with the same fast service desk, a named point of contact and support that works wherever your team does.
Fast, first-time fixes
Our UK service desk responds to tickets in nine minutes on average, and 85% of cases are fixed on first contact.
Issues resolved automatically
36% of cases are resolved through automation, often before your team notices a problem or needs to call.
A dedicated Customer Experience Manager
Your named manager works with you before and after onboarding. We measure our service by Experience Level Agreements (XLAs) as well as SLAs, so we’re judged on how your team feels, not just how fast we reply.
Support wherever you work
The same monitoring, security and helpdesk access whether your team is in the office, at home or hybrid.