How Vet 2 U Improved Call Traceability with AI Call Transcription and Recording

Vet 2 U is a mobile veterinary practice, providing veterinary services directly to clients in the communities it serves. With staff regularly travelling between appointments, the business relies heavily on phone conversations to coordinate care, answer customer enquiries and manage ongoing cases. In a fast-moving environment where time is limited and teams are often on the road, having accurate information available after every client interaction is essential.

Before working with Global 4, Vet 2 U was operating with a basic phone system that lacked the functionality needed to properly track customer conversations. If a member of staff needed to look back at a previous discussion with a client, there was often no reliable record available.

Being a mobile veterinary service also meant that staff did not always have the opportunity to make detailed notes immediately after a call. The business wanted a better way to keep track of customer interactions, maintain accurate records and provide reassurance that important details would not be missed.