How Steer Automotive Group Simplified Its Network with a Single Managed Service Partner
About Steer Automotive Group
Steer Automotive Group is one of the UK’s largest automotive repair and accident management businesses, operating a national network of sites across the country. As the organisation continued to grow, managing technology consistently across multiple locations became increasingly important. Having reliable connectivity, secure networks and clear operational ownership was essential to supporting day-to-day operations across the group.
The challenge
Before working with Global 4, Steer Automotive Group was managing telephony, connectivity and network hardware through multiple suppliers. This created unnecessary complexity. Different systems had to be managed separately, responsibility was spread across several providers, and there was no single managed service bringing everything together.
As the estate continued to expand, Steer needed a simpler and more consistent approach. They wanted greater visibility, clearer accountability and a standardised network platform that could be rolled out across all locations.
The solution
Global 4 worked closely with Steer Automotive Group to design and deliver a single, managed approach to connectivity and network infrastructure. The project included the deployment of leased line connectivity and Fortinet networking solutions across the group’s sites. Rather than treating the programme as a series of individual site installations, the project was managed as a coordinated nationwide rollout.
Global 4 took ownership of the delivery from end to end, providing a single point of contact throughout the project lifecycle. A key part of the engagement was maintaining constant communication between Steer’s IT teams, customer service teams and the wider project stakeholders.
The results
The project provided Steer Automotive Group with a unified managed service for connectivity and network infrastructure.
- Single provider for connectivity and network infrastructure
- Leased line connectivity deployed across the estate
- Fortinet networking platform introduced across sites
- Fully project-managed delivery from planning through to deployment
- Ongoing communication and coordination between IT, customer service and project stakeholders
Instead of coordinating multiple providers across different technology areas, Steer now has a single partner responsible for supporting and managing its network environment.
The rollout also established a standardised platform across sites, helping create a more consistent approach to connectivity and network management throughout the organisation.
Global 4 has been a reliable partner for Steer Automotive's business-critical IT over the past year, delivering strong results across telephony, networking, connectivity, and contact centre operations with well-structured, clearly communicated projects. They've also improved reporting visibility for senior leadership, strengthening governance. Their professionalism and consistency make them a strong partner, and I'd have no hesitation recommending them.
Eric Baines, Head of IT & Infrastructure, Steer Automotive Group