How Peter Norris Ltd Moved to Hosted VoIP Ahead of the PSTN Switch-Off
About Peter Norris Ltd
Peter Norris Ltd is a busy vehicle repair and maintenance business. Like many long-established garages, reliable communication is a vital part of day-to-day operations, whether that’s speaking with customers, ordering parts, or managing work in the workshop. The business had been using the same phone system for many years and wanted to ensure it could continue operating smoothly as the telecoms landscape changed.
The challenge
Peter Norris Ltd was facing a growing issue with its existing phone and broadband services. The business was relying on ageing telephony infrastructure, including PSTN services that were approaching end of life. Alongside the risk posed by the PSTN switch-off, the company was also experiencing service dropouts, which created uncertainty around the reliability of its communications.
Like many businesses that have used the same systems for a long time, there was understandable scepticism about making a change. The team knew a migration would eventually be necessary, but there were concerns about disruption, complexity and whether a new system would feel unfamiliar to staff who were comfortable with the way things worked.
The solution
Global 4 worked closely with Peter Norris Ltd to provide a hosted VoIP solution designed to make the transition as straightforward as possible. A key part of the project was ensuring the new system retained the familiarity of the existing setup, rather than forcing the business to completely change the way it handled calls.
At the same time, the migration moved the business away from legacy infrastructure and onto a modern communications platform built for the future. Throughout the process, Global 4 focused on keeping the migration simple, minimising disruption and helping the customer feel confident about the move.
The results
The move gave Peter Norris Ltd a modern hosted telephony solution that removed its reliance on end-of-life PSTN services.
- Migration away from end-of-life PSTN services
- Modern, future-ready hosted VoIP platform
- Familiar user experience for employees
- Smooth and straightforward migration process
- Positive customer feedback on cost and ease of deployment
The business successfully transitioned away from its legacy phone system while maintaining a familiar user experience for staff. The migration process proved far simpler than initially expected, helping alleviate concerns around change and disruption.
The customer was also pleasantly surprised by the overall cost of the solution and the ease with which the migration was delivered.
Global 4's service has been excellent throughout. Our account manager has always been responsive, helpful and willing to go the extra mile to help us migrate our system as simply as possible.
Siobhan Plunkett, Peter Norris Ltd