How Lambert Smith Hampton Gained Full Control of Its IT Service Desk with Hosted Cloud Telephony
The challenge
Lambert Smith Hampton needed a modern hosted phone system for its IT Service Desk that offered greater flexibility, visibility, and control than its existing setup. As the business grew across multiple brands and locations, it required a scalable solution that supported consistent management and reporting. It also wanted to enable remote and hybrid working without impacting service levels.
The solution
Global 4 implemented a hosted cloud telephony solution tailored to Lambert Smith Hampton’s IT Service Desk. It gave the internal IT team full control over user administration, call recording access, and reporting. Following a successful rollout, the system was expanded across multiple brands and branch locations. Wallboards and real-time visibility tools were also introduced to improve oversight of performance and call activity.
The results
Global 4 delivered a telephony platform that has grown with our business. The solution gives our IT team complete control, supports flexible working across multiple brands and locations, and provides the visibility we need to maintain excellent service standards. The transition was straightforward and the benefits were clear from day one.
Global 4 delivered a telephony platform that has grown with our business. The solution gives our IT team complete control, supports flexible working across multiple brands and locations, and provides the visibility we need to maintain excellent service standards. The transition was straightforward and the benefits were clear from day one.
Richard Peters, Lambert Smith Hampton