By: Sam Joyce
Published: 20th Aug 2018
2018 has seen a large uptake in pharmacy using hosted telephony to reduce costs and greatly improve the patient experience of calling the branches.
Global 4 a twenty-year veteran of suppling solutions to businesses across all industries identified the pharmacy sector as potential growth area.
Very quickly it became apparent that telephony costs and solutions were very rarely discussed as it was fixed cost that all business had to have. With the introduction over the years of fax’s, internet, alarms, PDQ’s, POS and CCTV extra lines were simply added. Branches make very few calls, however receive lots all at the same time of the day causing frustration to their clients.
Technology has moved a long way and the pharmacy industry is now taking advantage big time. In just a few months we have seen circa 300 branches install the Global 4 solution of a single telephone line a top-quality broadband and a hosted service that offers to receive more calls at the same time, directs callers to the right department and automatically answer simple question, example “opening hours?”. All calls can be recorded and simple management information available at any time. In most case for less they were currently spending.
Some of the recent brands that enjoy our services:-
Right Medicine Pharmacy/Web Pharmacy
Right Medicine Pharmacy
Michael Franklin (Chemists)
Lo’s Pharmacy Group
Imaan Healthcare Ltd
If you would like to find out more about the Global 4 offering just give us a call on 01403 272910 or email James.Routledge@Global4.co.uk.
All information about the services that Global 4 offer are available on www.global4.co.uk