- No idea how many calls your business received yesterday?
- No idea how many calls your business missed yesterday?
- No idea how much business you lost?
- No idea how long customers have to wait before they’re actually answered?
- Ever missed that vital piece of information during a call and then wished the call was recorded?
- Your current Call Logger simply provides historic information, you want real-time statistics now.
Call Management System
The management team at Global 4 didn’t believe they needed MyCalls until they started to use it. Seeing Global 4’s client experience first hand changed their minds and the benefits MyCalls brings to the business has significantly improved both the customer service levels and the productivity of the team.
MyCalls is a range of call management solutions that are easily expanded and upgraded as a business grows.
MyCalls Basic -A single user entry-level application that helps provide you with a real-time snapshot of all calls. Free for the first 12 months.
MyCalls Call Manager - A more sophisticated version for businesses. MyCalls Call Manager provides you with a full complement of call management information.
MyCalls Enterprise - Enables easy call management and reporting across multiple sites. MyCalls Enterprise is ideal if your business is spread across different locations, such as main offices and branch offices.
MyCalls Desktop NEW! - An excellent add-on to MyCalls Basic and MyCalls Call Manager, providing you with instant Customer Relationship Management (CRM) information such as screen-pops to allow you to make the most of every telephone conversation with your customers and/or suppliers.
MyCalls Call Centre - An essential application for any contact centre and specialist call centres. MyCalls Call Centre provides your call centre supervisors with full control of extensions and Automatics Call Distributor (ACD) groups from their desktop.
MyCalls Call Recorder - Equips MyCalls Call Manager and MyCalls Call Centre with full call recording capability. Calls are recorded securely, encrypted and easily accessed.
Call Recording is now a must and enforced by many government regulated industries. For the latest solutions talk to Global 4 who are at the forefront of this technology.