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FAQs: Billing & Accounts

FAQs: Accounts

Q: How do I view my bill on the website?
: Refer to our Web Billing Instructions Guide on the Customers section of our website.

Q: How do I find my password for the website?
: If you have lost or forgotten your password for your web bill please send an email to giving your account number and we will provide you with the password.

Q: When will I receive my bill electronically?
Global 4 offer customers an online billing interface with telecoms information available at their fingertips and one easy-to-read monthly bill which is emailed at the end of each month.

Q: How do I pay my bill?

A: Please contact our 24 hour payment line on 0844 264 1613 to make a payment using a debit or credit card. You will need to quote your 5 digit account number, which is X, and you will also be asked to enter the numbers from your billing post code to validate that you are the account holder.

Alternatively we can set up a direct debit for convenient monthly payments. Simply call our customer accounts team on 01403 216138 who will make these arrangements for you.

If you can’t find the answer to your question, please do not hesitate to contact us at, call 01403 272910 or complete our online Enquiry Form.

Contact us

Enquiry form t 01403 272910 f 01403 273933 e

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