Voice Announcement Unit
The Voice Announcement Unit is a voice resource module for the DXE phone systems.
It plugs into a digital key telephone port and provides 3 channels of voice resource.
The VAU supports a variety of applications.
Typical ones include:
- Automatic Operator
- Call Centre (ACD) Queue Messages
- Uniform Call Distribution Queue Messages
- Out of Hour Greetings Announcements
- Operator Greetings
A unique feature of the VAU is the capability to allow individual users to leave personal greetings/information if they leave their desks. This feature overcomes the typical frustrating scenario of being forwarded to voice mail when you really want to talk to someone.
Before leaving your desk record a short greeting and, forward your calls. This ensures the caller receives a general message from you, knows that they are being forwarded, then talks to someone, and if necessary being forwarded at their request to voice mail.
The Voice Announcement Unit is a voice resource module for the DXE phone systems. It plugs into a digital key telephone port and provides 3 channels of voice resource.
The VAU supports a variety of applications. Typical ones include:
- Automatic Operator
- Call Centre (ACD) Queue Messages
- Uniform Call Distribution Queue Messages
- Out of Hour Greetings
- Announcements
- Operator Greetings
A unique feature of the VAU is the capability to allow individual users to leave personal greetings/information if they leave their desks. This feature overcomes the typical frustrating scenario of being forwarded to voice mail when you really want to talk to someone.
Before leaving your desk record a short greeting and, forward your calls. This ensures the caller receives a general message from you, knows that they are being forwarded, then talks to someone, and if necessary being forwarded at their request to voice mail.
For more information contact sales@global4.co.uk, call 01403 272910 or complete our online Enquiry Form.
