FAQs: Service & Maintenance
Q: What is included in your maintenance solutions?
A: Telephone system faults, system failure and parts and labour (which includes site visit, remote diagnostics and incident management).
Q: How do I change the time & date on my phone/system?
A: Refer to the relevant telephone system user guide found on the Systems & Maintenance section of our website.
Q: How do I save numbers/use abdial?
A: Refer to the relevant telephone system user guide found on the Systems & Maintenance section of our website.
Q: What are the DND (Do not disturb) codes and common cancel codes for each system?
A: Common cancel code SPK 720 SPK resolves most basic setting issues. If this does not work, refer to the relevant telephone system user guide found on the Systems & Maintenance section of our website.
Q: I’m experiencing problems with my system / PC?
A: Try this simple trouble shooting guide:
- Reboot router and the PC
- Change micro filter and any wires if possible
- Try another router if possible
- If only 1 person out of several is experiencing the problem then it is most likely to be the actual PC settings
- If reporting fault to BT ensure you complete regular speed tests to pass over the results
Q: My system is completely powerless (no screen displays) what should I do?
A: First check power to rest of the building and try using the same plug for another item to see if this powers up. If this works, change fuse in telephone system plug.
Q: How quickly do Global 4 deal with reported faults?
A: Our UK based Customer Service Help Desk is targeted to answer all calls within 6 rings and to log service requests within 60 seconds. Our average customer fault resolution time is just 3 hours and 36 minutes and the installation of new systems can be guaranteed within 4 working days.
Q: How do I get Global 4 to remotely take control of my machine to help with a problem?
A: Simply call Global 4 on 01403 272910 and we will talk you through how to access our remote diagnostic support service via the Nationwide Maintenance Support page of our website.
If you can’t find the answer to your question, please do not hesitate to contact us at service@global4.co.uk, call 01403 272910 or complete our online Enquiry Form.
