““As a business as old as the hills, the Balcombe Estate isn’t used to change. We don’t change suppliers, we use contractors which have been around for donkey’s years, and it took 10 years to take the colossal step of upgrading our computer system from Windows 97. Then, our phone contract came up for renewal. Widespread panic descended on the two staff we have in our office.
Fortunately, I’m pleased to announce we were approached by Global 4, who have been nothing short of exemplary. We were hesitant at first (“they aren’t BT. How can they do phones?”). We took the plunge, and signed up, and have been delighted with both the pricing and service we have received.
Eventually, our telephone system gave up the ghost, and needed replacing. We didn’t know who to call, so we asked Global 4. James Routledge came; as with any ‘salesman’ we were a little cautious.
It was James’ attitude to dealing with us which helped sway our decision; the sales never took priority – James concentrated so hard on providing a good service, we were happy to let him sell us something. Far too often I deal with suppliers who are the other way around, and it was extremely refreshing to receive a friendly face who actually looked at what we’ve got, and listened to what we wanted, long before any suggestion was made as to what we needed. James is nothing short of an asset to Global4, and should be viewed as an invaluable team member – he’s got the personal touch!!