Operator Options

First impressions do count. Your receptionist or phone operator can make a big difference to how callers perceive your business. Yes, it is important to transfer callers efficiently but modern operator console technology gives us the tools to treat callers as individuals when, for example, they can't reach the required extension and arrive back at reception.

Aspire provides a range of operator options from the traditional to the leading edge. Operator console technology has advanced a great deal in the last two years and Aspires range of consoles reflects this trend.

Using CTI techniques and TCP/IP networking we can now provide levels of service not possible with the majority of todays consoles:

• Identify who is calling using CLI
• Identify why they are calling using unique DDI numbers
• Identify which callers are waiting to be answered
• Answer priority callers first
• Multiple queues to differentiate callers
• Allow callers to bypass reception
• Identify callers on hold or returned calls
• Identify extension status before callers are transferred
• Recover transferred calls
• Unlimited DSS capability

Putting it simplistically if we know who is calling and maybe why they are calling we can tailor the service offered. When we treat callers as individuals we improve service and improve the prospect of winning those vital orders. Concurrent licensing means that our Network Console can be installed on any number of PC's allowing any user to back up or support the main operator.

For less demanding applications Aspire also supports more traditional operator solutions. The DSS Console can show the status of 100 extensions and when used with the any Aspire Multi-Button phone provides the ideal operator position. With handset and headset operation available the DSS is ideal for the medium sized business.

For the smaller user, the 24 Button AOM is the ideal solution. Showing the status of 24 extensions the AOM can work with any Multi-Button Phone.