Aspire MySystem

All IP phone systems deliver the benefits of converged networks and reduced network management costs. So what makes Aspire different from other IP phone systems?

If you can't measure, you can't manage!

The phone system is probably one of your major investments, yet is it value for money?

Very simply - Is my new phone system making my business more efficient? How do I measure phone efficiency? This has always been a problem for businesses. Traditional call loggers monitor phone usage, not how efficiently your business is using the phone.

A call logger may tell you that you lost 20 calls last Thursday. But you need that information when the problem occurs - not when you got round to looking at your call logging report - that's too late.

Aspire provides you with the management tools to start putting in place phone performance targets - service levels for want of another word.
Aspire MySystem is a unique real time phone monitoring application that instantly identifies problem areas.

“If I can't measure it - then I can't manage efficiently.”

Phone usage goes hand in hand with staff costs, your biggest cost. How do I ensure that I am getting the best from my staff and my new phone system?

Use Aspire MySystem!- It's bundled with every Aspire.

No matter how good your new phone system is, staff are only human. If they were not good at answering the phone before, then what's going to change?

With Aspire, the answer is MySystem. MySystem will change your staffs' perception of the phone system. Put simply, MySystem is ‘Big Brother' for your phone system. MySystem is not a call logger, it monitors phone use service levels, not just usage. It tells you how good your staff are at using the phone system. It does this in real-time so you can react to problems as they occur.

Taking a very simple example no business likes abandoned calls, yet unless you are monitoring all your staff, all the time, how do you ensure calls are answered efficiently? Aspire has used call centre technology to solve these problems for you.

Aspire MySystem can also display its performance parameters on computer screens so all your staff can see how efficient they and their colleagues are. If you are really brave, you could have a display monitor in your reception area so your customers can also see how good you are!

Aspire MySystem is a unique management tool that allows you to establish and monitor service levels of your phone system.

Aspire MySystem software is included with every Aspire and is provided free of charge. Aspire MySystem can work alongside a caller logger. In fact also included is Aspire Call Manager, a powerful call logging application that is free to use for 30 days.

MySystem provides you with real-time information on how your phone system is being used. MySystem provides you with answers to the following:

• How Many Calls Received
• How Many Calls Abandoned
• Average Waiting Time per Call
• Longest Wait Time
• How Many Calls Waiting to be answered
• How Many Calls Made
• How Many Staff Available to Answer Calls
• Conversation Length
• How Much Time Spent Talking
• You can display this information by company, department, or even by individual staff member.

Aspire MySystem is a unique phone management tool providing System Administrators with a new way of monitoring the efficiency of phone system usage.

Good customer service ultimately depends on your staff using the available technology to its best effect. MySystem gives you the confidence that your phone system is being used most effectively. By focussing on the level of phone service MySystem is the only application that tells you at a glance how well your business is communicating with your customers and suppliers.

Alarms can be activated if preset service levels are not met, giving you the information to react to changing circumstances. If your abandoned calls are increasing because customers are not prepared to wait, then divert waiting calls to other staff. The solution is easier if you know the problem!

Aspire MySystem is a unique management tool that allows you to establish and monitor service levels of your phone system.

Aspire MySystem software is included with every Aspire and is provided free of charge. Aspire MySystem can work alongside a caller logger. In fact also included is Aspire Call Manager, a powerful call logging application that is free to use for 30 days.