XN120 MyCalls

Your primary aim is to increase profitability - and every lost sales opportunity makes that harder to achieve. When incoming calls are unanswered or poorly handled your customers go elsewhere and you loose valuable sales. Though it's clear you must be able to monitor call traffic to see how your staff - and your telephone system are performing under pressure.

The XN120 MyCalls is a simple solution for all call accounting. By using MyCalls software in tandem with your XN120 you can offer a scalable solution that delivers effective results for up to 24 users.

MyCalls is a free bundled application that comes with every XN120 telephone system sold in the UK. It allows you to establish and monitor the service levels that you demand of your telephone system.

Consequently, the efficiency of your staff and the effectiveness of your business processes is significantly improved and your profitability substantially increased.

Quite apart from the MyCalls ability to monitor and analyse the time spent on the telephone and the costs incurred, there are many other valuable benefits. They include:

• Improved customer satisfaction
• Identifying over and under achieving employees
• Identifying call patterns and trends
• Auto scheduling reports
• Determining the “busy hour”
• Identifying missed calls
• Identifying true call cost
• Cutting telecoms and operational costs
• Identifying unused extensions and trunks
• Importing mobile and home bills

The MyCalls software is easy to install and its many features include:

• Real time graphical summary of calls
• Group level call statistics
• Report by DDI
• Management by exception
• Number of calls received
• Number of calls abandoned
• Call duration
• Call volume reports

MyCalls offers so much more than a typical call logger and, remember it comes absolutely free with your XN120 telephone system.